Credit Card Purchase

Terms & Conditions: “Purchase over the Tata Sky helpline & website”

1. All Master, Visa and American Express Credit Cards are accepted for making purchases on the Tata Sky helpline. Diners cards and debit cards are not accepted over the Tata Sky helpline.
2. All credit card transactions over the helpline are carried out through a secured payment gateway.
3. The cardholder must punch in the credit card details on the secured IVR system with the help of the phone pad.
4. At no point must the cardholder disclose his/her credit card number, date of expiry or the CVV number over the call to anyone.
5. A Cardholder can purchase up to 4 Tata Sky digicomp on a single credit card transaction. The total value of the transaction cannot exceed Rs 6,396 (inclusive of all taxes).

1. All Master, Visa, Diners and American Express Credit Cards and Debit Cards are accepted for transactions on the payment gateway available through the Tata Sky website. Cardholders can also transact using the net banking option.
2. Cardholders also have the option to buy annual subscription along with the digicomp. The charges towards standard installation have been waived off from 25 November 2009 till further notice. However Non-standard installation/Premium installation charges apply.  
3. Cardholders making purchase online will only receive their digicomp and the amount towards annual pack subscription charges (if any annual pack subscribed to) will be directly credited to their Tata Sky Subscriber Account.

1. Tata Sky does not engage in direct retail activities. Payment gateway on the Tata Sky website is being provided by Billdesk (India ideas.com) using the Citibank payment gateway and on the Tata Sky helpline is being provided by Atom Technologies Limited using the ICICI Bank and HDFC bank payment gateway. Invoicing, sale and delivery of the Tata Sky digicomp is being done by Tata Sky authorized distributor and annual pack subscription charges are being collected by Tata Sky.
2. Delivery shall be made within 5-7 working days. Tata Sky is not liable for any delayed deliveries. All purchases made over a weekend will be dispatched on Monday and will follow the delivery norms as stated above.
3. Cardholder must verify the contents of the package before accepting delivery. After verification, the Cardholder must sign the way bill confirming acceptance of the package.
4. Cancellation and refund of transaction(s) will be resolved on a case to case basis. Cardholder must allow for 10 working days in case of a refund. This is required for delivery/non delivery verifications.
5. On activation of the Tata Sky service, standard terms of the subscription contract will apply.
6. The success and failure of a card transaction is at the sole discretion of the card issuing bank. Tata Sky assumes no responsibility for any dispute arising there from.
7. EMI facility is provided by the card issuing bank and Tata Sky has no control or responsibility for the same. For queries on EMI, the Cardholder must consult with the credit card issuing bank. Tata Sky Ltd. takes no responsibility for refusal of EMI by the credit card issuing bank or any dispute regarding the same.
8. Tata Sky shall not be responsible for any fraudulent or disputed transactions. In case of a dispute regarding any card/net banking transactions made by cardholder through the Tata Sky helpline/website, the same must be resolved by cardholder directly with Your Bank/Credit card issuer. You agree to not make Tata Sky a party to any such dispute. Tata Sky shall not be liable to You/ cardholder for any consequence arising out of any fraudulent or disputed transactions.
9. Tata Sky reserves the right at anytime, without prior notice, to add or vary all or any of these terms and conditions or to replace, wholly or in part this purchase facility or to withdraw it completely.
10. By making a purchase over the Tata Sky helpline or website, You hereby agree to comply with these terms and conditions and waive any right to claim ambiguity in these terms and conditions. You agree to release, indemnify and hold harmless Tata Sky and its respective affiliates, advertising and promotion agencies, and all of its respective agents, representatives, officers, directors, shareholders and employees from and against any injuries, losses, damages, claims, actions, or any liability of any kind resulting from or arising from your or any third party’s use (or misuse) of the purchase facility available over the Tata Sky helpline/website.
11. You acknowledge and agree that all disputes in relation to purchase over the Tata Sky helpline or website shall be subject to Delhi jurisdiction.
12. These terms and conditions are in addition to the Terms & Conditions of the Subscription Contract and if there are any inconsistencies between the two, these terms and conditions shall govern for the limited purpose as specified herein. These terms and conditions shall not constitute a modification or waiver of any other provision of the Subscription Contract. Terms used herein but not defined shall have the same meaning as assigned to them in the Subscription Contract.