Web Content Viewer (JSR 286)
  • Now available on all platforms

    Watch 75 channels on Everywhere TV. Now available for your desktop and laptops too.

     

x

Steps to get Everywhere TV

Tap or Click on the
Everywhere TV icon

Register Your Device

Android Devices/iOS Devices/PC/Mac – Login with your Subscriber ID/RMN.

Assign a friendly name to register your device.
Eg: My iPhone, Dad's Galaxy, My PC etc.

Login with your Subscriber ID/ RMN and assign a name to register your device.

Activate Everywhere TV

Android Devices/iOS Devices/PC/Mac

Post registering you will be asked if you would like Tata Sky to contact you on your RMN. Tap YES to receive an SMS on your RMN informing you about the charges & method to activate Everywhere TV. You will receive a second SMS on your RMN. Do forward this SMS to the number specified to activate the Everywhere TV pack.

You can also call our helpline to activate Everywhere TV on your mobile device or log on to www.mytatasky.com (Everywhere TV section) to select the mobile device you wish to activate the Everywhere TV service on.

Receive an SMS on your RMN that you will need to forward to a specific number to activate the service. You can also call our helpline or visit www.mytatasky.com (Everywhere TV section).

ENJOY Everywhere TV

You can now enjoy all the Everywhere TV offerings such as –

Live TV:

Enjoy 65+ live channels. You can only stream channels that are a part of your Tata Sky subscription package.

Catch Up TV:

Stream last 5 days’ episodes of TV shows that are on channels you are subscribed to.

Video on Demand (VoD):

  • Order once and enjoy VoD titles on Everywhere TV activated devices in addition to all connected Tata Sky+ HD boxes To order, select any title of your choice from the VoD catalogue on mytatasky.com.
  • This title will reflect under Everywhere TV>VoD >Available on the Tata Sky Mobile app.

Enjoy TV on the go

Live TV: Stream channels that are a part of your Tata Sky subscription package.

Catch Up TV: Stream last 5 days’ episodes of TV shows

Video on Demand (VoD): Order a title on mytatasky.com and watch it on your device.

  •  

    Remote Record

    Record shows on your Tata Sky+ HD box directly from the Tata Sky Mobile App.

  •  

    Remote Record

    Tap or Click on the Remore Record Icon

  •  

    Remote Record

    Tap or Click the ‘Record Show’ button on the screen, next to the show you wish to record

     

  •  

    Remote Record

    Alternatively, you can select the show you wish to watch and then tap The ‘Record Show’ button on-screen

     

  •  

    Program Guide

    The program guide displays the schedule for all channels for 4 days.

  •  

    Program Guide

    On iPad/iPhone devices:
    Tap on the Program Guide icon

    On Windows PC:
    Tap or Click on the Remote Record icon

  •  

    Program Guide

    Tap the show of your choice to view Synopsis.

  •  

    Program Guide

    Set a reminder on your device for a particular show or give a remote record request.

    The Program Guide also offers you a
    range of exciting features

    • Set a reminder on your smartphone or tablet for the show of your choice.
    • You can also give a remote record request from this section.
    • Create and manage a ‘favourites’ list of your preferred shows.
    • View movie reviews
  •  

    Wi-Fi Remote

    Transform your phone into a Tata Sky+ HD remote

    Full Remote

    The Full Remote mode replicates all the buttons of your physical remote.

    Gesture Remote

    The Gesture Remote allows you to change channels, change volume settings, pause and play your live feed with just a swipe of a finger.

    Quick Remote

    Just tap on the channel you wish to watch from the list that appears onscreen.

  •  

    Wi-Fi Remote

    Ensure your Tata Sky+ HD set-top box as well as your device is connected to the same Wi-Fi network. Press ‘Organiser’ on your Tata Sky+ HD remote.

    Ensure your set top box is connected to your home Wi-Fi

    • First ensure that your Tata Sky+ HD set-top box as well as your device are connected to the same Wi-Fi network. For help on how to connect your set-top box to your home Wi-Fi contact us
    • Press ‘Organiser’ on your Tata Sky+ HD remote. Then go to System Settings > Home Network Setup. Set ‘Enable Home Network’ option to YES.
    • Give your Tata Sky+ HD set-top box a friendly name so that it is easy to discover through the Tata Sky Mobile app.

     

  •  

    Wi-Fi Remote

    Tap on the Wi-Fi Remote icon

  •  

    Wi-Fi Remote

    Go to System Settings > Home Network Setup. Set ‘Enable Home Network’ option to YES. Give your Tata Sky+ HD set-top box a friendly name.

    Confirm your settings on the Tata Sky Mobile app

    • Go to ‘Settings’ on the Tata Sky Mobile app and select ‘Select STB’ option.
    • A list of all connected Tata Sky+ HD boxes will be displayed.
    • Select the Tata Sky+ HD box you wish to control.

     

  •  

    Wi-Fi Remote

    FULL REMOTE: Full Remote is a complete replica of a regular remote with the volume and channel controls on the left and right respectively and the keypad in the centre.

    If you select Full Remote

    Full Remote is an exact and complete replica of a regular remote.

    • The volume and channel controls are on the left and right respectively.
    • The keypad is in the center of the screen.
    • A direction pad with the ‘select’ key allows you to scroll through the program guide and select your preferred channel.
    • Showcase, Guide, Organizer, Actve and Info (i) are all available below.
  •  

    Wi-Fi Remote

    GESTURE REMOTE: Change channels, increase and decrease the volume, pause and play your live feed with just a swipe of a finger.

    If you select Gesture Remote

    Change channels, increase and decrease the volume, pause and play your live feed with just a swipe of a finger.

    You can initiate the Gesture Remote from any section on the application just by tapping 2 fingers anywhere on the screen.

    • Swipe up or down to change channels.
    • Swipe left or right to change the volume.
    • To pause live TV, just tap on the ‘Pause’ button in the middle which changes to ‘Play’
    • To start viewing it again you can tap on the ‘Play’ button.

     

  •  

    Wi-Fi Remote

    QUICK REMOTE: Select and tap the channel you wish to watch from the list that appears onscreen.

    If you select Quick Remote

    Access all the popular channels with a single tap.

    All you have to do is tap on the channel you wish to watch from the list that appears onscreen.

 

General product related questions


What is Everywhere TV?
Everywhere TV is service which allows you to watch Live TV, Video On Demand and Catch Up content the following devices:

  1. iPhone 3GS, 4, 4S, 5, 5C, 5S, 6 and 6 plus with iOS version 5.1 & above
  2. iPad 1, 2, 3, 4, mini, Air, Air 2 and mini with retina display with iOS version 5.1 & Above
  3. Samsung Galaxy S II with OS version 4.1.2 ONLY
  4. Samsung Galaxy S3 with OS version 4.1.1 & 4.3 ONLY
  5. Samsung Galaxy S4 with OS version 4.2.2., 4.3 & 4.4.2 ONLY
  6. Samsung Galaxy Note II with OS version 4.1.2, 4.3 & 4.4.2 ONLY
  7. Samsung Note 3 with OS version 4.3 & 4.4.2 ONLY
  8. Samsung Grand Duos with OS version 4.2.2 ONLY
  9. Samsung Galaxy Grand 2 with OS version 4.3 ONLY
  10. Samsung Galaxy S4 Mini with OS version 4.2.2 & 4.4.2 & 4.4.2 ONLY
  11. HTC One with OS version 4.2.2 & 4.4.2 ONLY
  12. HTC One X with OS version 4.2.2 ONLY
  13. Nexus 4 with OS version 4.3 & 4.4.2 ONLY
  14. LG G Flex with OS version 4.2.2 ONLY
  15. Samsung Galaxy S5 - with OS version 4.4.2 ONLY
  16. LG G2 - with OS version 4.4.2 ONLY
  17. HTC ONE (M8) - with OS version 4.4.2 ONLY
  18. Sony Xperia Z2 - with OS version 4.4.2 ONLY
  19. Samsung Galaxy Core (GT-I8262) - with OS version 4.1.2 ONLY
  20. Lenovo Yoga Tablet – 10 inch – with OS version 4.4.2 ONLY
  21. Lenovo Yoga Tablet – 8 inch – with OS version 4.4.2 ONLY
  22. Samsung Galaxy Tab 2 – 7.0 inch – with OS version 4.1.2 ONLY
  23. Samsung Galaxy Tab 2 – 10.1 inch – with OS version 4.1.2 ONLY
  24. Samsung Galaxy Tab 3 – 7.0 inch –  with OS version 4.1.2 ONLY
  25. Samsung Galaxy Tab 3 – 8.0 inch – with OS version 4.2.2 ONLY
  26. Samsung Galaxy Tab 3 Neo with OS version 4.2.2 ONLY
  27. Samsung Galaxy Note Pro with OS version 4.4.2 ONLY
  28. Samsung Galaxy Note 800 – with OS version 4.1.2 ONLY
  29. Samsung Galaxy Note 10.1 – with OS version 4.3 ONLY
  30. PC with OS Windows XP, Windows 7, 8 and 8.1
  31. Mac computers with OS X Lion 10.7, Mountain Lion 10.8.5, Mavericks 10.9.4 and Yosemite 10.10.

This service can be accessed through the Tata Sky Mobile app available on the App Store, Google Play and our website in case of a PC/ Mac download.

What are the devices Everywhere TV will be available on?
Everywhere TV is available on your Apple, select Android devices, MAC computers and PCs.

How can I access Everywhere TV?
You can access Everywhere TV from the Tata Sky Mobile app.
This app is available for free on the App store, Google Play and our website in case of a PC/MAC download.

Will I be able to access all the features like Parental control, Plan etc like on my Tata Sky set top box on Everywhere TV?
No. Currently, Everywhere TV service on your device offers Live TV, VOD and Catch Up features only.

I am unable to access Everywhere TV services?
Please ensure the below to enjoy uninterrupted access to Everywhere TV:

  1. You have a device that supports Everywhere TV.
  2. Your device is registered with Tata Sky & Everywhere TV is activated on your device
  3. The login ID/password details you are using are correct. In case you have changed your password, you will be asked to re-enter it when you open the Everywhere TV module
  4. You are connected to the internet
  5. Please bear in mind that if you are not connected to the internet, you can only enjoy downloaded videos for a maximum of 48 hours.
  6. If you are out of the country, you will be unable to use Live TV, VoD & catch Up TV streaming services.
  7. You can access Live TV and Catch Up TV for only those channels that are part of your subscription package


Why should I activate Everywhere TV? Other apps are already offering this service free of cost?
Many broadcasters are offering live streaming services, some free and some paid. Since those are broadcaster led, they offer only one or two channels per application. None of these apps are comprehensive enough to offer you multiple channels through a single application. Think about how many applications you will need to download to get all the channels you want. This is something the Tata Sky Everywhere TV offers you. Just download one application and enjoy multiple channels of your choice anytime, anywhere.

There are also many apps available in the markets of TV channels; however Tata Sky also brings Video on Demand to you on your device in addition to the set top box for a onetime charge.

Can I also access Actve services of Tata Sky on the Everywhere TV section?
2 channels from Actve Music and Actve Javed Akhtar are available. We will try and expand our offering to bring you the best from Tata Sky on your device.


Registration & Activation


How do I register for the Everywhere TV service?
To access Everywhere TV from the Tata Sky Mobile app on your PC, MAC, Android and Apple devices, you need to follow the below steps:

  1. Download the free Tata Sky Mobile app from the Apple App Store, Google Play Store or our website.
  2. Login with your Subscriber ID/ RMN (if not a registered subscriber on mytatasky.com, one can register directly through the app)
  3. Assign a friendly name to register your device. Eg: my iPhone, dad’s galaxy, my pc etc
  4. Tap or click on the Everywhere TV icon in the Tata Sky Mobile App - a message will be displayed asking if you would like Tata Sky to contact you on your RMN.
  5. If you tap or click on yes, one SMS will be sent to you informing you about the charges and the method to activate Everywhere TV.
  6. Second SMS will be sent to you; this SMS needs to be forwarded to the number specified to activate the Everywhere TV pack.
  7. Once the SMS is sent successfully to your RMN; the same will be informed on the app.
  8. You can alternatively call the helpline to activate Everywhere TV on your mobile device OR log on to www.mytatasky.com > Everywhere TV section, select the mobile device you want to activate the Everywhere TV service.
  9. You will now be able to watch Live TV, Catch Up & VOD.


I am not registered on mytatasky.com, how do I activate Everywhere TV?

You can register on mytatasky.com via the Tata Sky Mobile app:

  1. On the login screen shown, click on New User
  2. On the login screen shown, click on New User
  3. On the Register screen shown, enter your Subscriber ID, Password, Confirm Password, Email ID and Registered Mobile Number (RMN) and submit.
  4. You will receive a verification mail on your specified email account. Follow the steps in the mail to verify your account.
  5. You are now a registered user on mytatasky.com. You can proceed to activate Everywhere TV service


What is a friendly name?
A friendly name is a unique name that you give to your device while registering the device with Tata Sky. This will help you identify the device you want to activate Everywhere TV service from the devices that you have registered. Eg: my phone, my ipad, my pc etc

Can I change the friendly name that I give to the device, any time later?
No. Friendly name once given during the registration process cannot be changed later. You will have to delete the device and re-register the friendly name. To delete a device, please call the Tata Sky helpline.

What is the registration fee?
Registration of a device is absolutely free.

How many devices can I register?
You can register as many devices you want with Tata Sky free of charge. However you can activate Everywhere TV on a maximum of 2 devices only per subscriber ID.

Can I activate Everywhere TV on more than 1 device?
Yes. You can activate Everywhere TV on a maximum of 2 registered devices. Each device will need to be activated separately.

Why can I use Everywhere TV service only on 2 devices?
Content providers agreements with Tata Sky stipulate that Tata Sky Live TV channels, Catch Up TV episodes and VoD titles can be allowed on a maximum of two devices per subscriber ID at any given time.

Is there a charge for the Everywhere TV service?
Yes, there is a charge for Everywhere TV. The admin fee can be viewed on our website or you can also call our helpline.

Do I have to pay anything for downloading the Tata Sky Mobile app?
No. The app is available free on App Store, Google Play and our website.

Why should I have to pay a monthly admin fee per device, I am already paying subscription for the live TV channels?
Tata Sky subscription channels include viewing live TV channels on your set-top box only. The Everywhere TV admin fee provides you access to view live TV channels on your device.

Is the admin fee charged on registration of the device or on activation of Everywhere TV?
Registration of your device is absolutely free. On activation of Everywhere TV, you need to pay an admin fee per month/ per device.

Is the admin fee a onetime fee?
No. This is a recurring charge monthly fee.

Why do I need to pay an admin fee for each registered device?
Tata Sky subscription channels include viewing live TV channels on your set-top box only. The Everywhere TV admin fee provides you access to view live TV channels on your device. 

Just like you pay Tata Sky a fee for each set-top box on which you view TV channels, you need to pay Tata Sky for each device on which you access live TV channels.

How is the Admin fee charged to my Tata Sky account?
The admin fee is charged to your Tata Sky account on a per day basis

 

Access


Do I need to be a Tata Sky+ HD subscriber to access the Everywhere TV service?
To activate Everywhere TV you need to be an active Tata Sky subscriber. You can enjoy the service irrespective of which set-top box (SD/ HD/ +HD) you have.

I am not a Tata Sky subscriber can I still access the service?
No. You need to be an active Tata Sky subscriber to be able to activate Everywhere TV.

My Tata Sky account is currently in de-active state, can I still use Everywhere TV?
You need to be an active Tata Sky subscriber to enjoy live TV channels, Catch Up TV or VOD your set-top box and on your device.

I have the Tata Sky Mobile app on my Android phone. Why am I unable to see Everywhere TV icon?
Currently Everywhere TV feature is available only on

  1. iPhone 3GS, 4, 4S, 5, 5C, 5S, 6 and 6 plus with iOS version 5.1 & above
  2. iPad 1, 2, 3, 4, mini, Air, Air 2 and mini with retina display with iOS version 5.1 & Above
  3. Samsung Galaxy S II with OS version 4.1.2 ONLY
  4. Samsung Galaxy S3 with OS version 4.1.1 & 4.3 ONLY
  5. Samsung Galaxy S4 with OS version 4.2.2., 4.3 & 4.4.2 ONLY
  6. Samsung Galaxy Note II with OS version 4.1.2, 4.3 & 4.4.2 ONLY
  7. Samsung Note 3 with OS version 4.3 & 4.4.2 ONLY
  8. Samsung Grand Duos with OS version 4.2.2 ONLY
  9. Samsung Galaxy Grand 2 with OS version 4.3 ONLY
  10. Samsung Galaxy S4 Mini with OS version 4.2.2 & 4.4.2 & 4.4.2 ONLY
  11. HTC One with OS version 4.2.2 & 4.4.2 ONLY
  12. HTC One X with OS version 4.2.2 ONLY
  13. Nexus 4 with OS version 4.3 & 4.4.2 ONLY
  14. LG G Flex with OS version 4.2.2 ONLY
  15. Samsung Galaxy S5 - with OS version 4.4.2 ONLY
  16. LG G2 - with OS version 4.4.2 ONLY
  17. HTC ONE (M8) - with OS version 4.4.2 ONLY
  18. Sony Xperia Z2 - with OS version 4.4.2 ONLY
  19. Samsung Galaxy Core (GT-I8262) - with OS version 4.1.2 ONLY
  20. Lenovo Yoga Tablet – 10 inch – with OS version 4.4.2 ONLY
  21. Lenovo Yoga Tablet – 8 inch – with OS version 4.4.2 ONLY
  22. Samsung Galaxy Tab 2 – 7.0 inch – with OS version 4.1.2 ONLY
  23. Samsung Galaxy Tab 2 – 10.1 inch – with OS version 4.1.2 ONLY
  24. Samsung Galaxy Tab 3 – 7.0 inch –  with OS version 4.1.2 ONLY
  25. Samsung Galaxy Tab 3 – 8.0 inch – with OS version 4.2.2 ONLY
  26. Samsung Galaxy Tab 3 Neo with OS version 4.2.2 ONLY
  27. Samsung Galaxy Note Pro with OS version 4.4.2 ONLY
  28. Samsung Galaxy Note 800 – with OS version 4.1.2 ONLY
  29. Samsung Galaxy Note 10.1 – with OS version 4.3 ONLY
  30. PC with OS Windows XP, Windows 7, 8 and 8.1
  31. Mac computers with OS X Lion 10.7, Mountain Lion 10.8.5, Mavericks 10.9.4 and Yosemite 10.10.


Which platforms is this service available on?
Currently the service is available only on select supported devices mentioned above.


Is this service also available on Apple Mac or Windows Phone & Nokia Symbian or Blackberry Phones?
No. Currently the service is only for select supported devices mentioned above.


What are the minimal requirements on my PC to be able to run the app?
The PC should have the minimum requirements of:

  • Intel based processor with 2.6 GHz or Dual Core 1.46 GHz, and SSE2 support
  • 1 GB system RAM
  • DirectX 9 compatible video card with 512 MB DDR2 RAM, 350 MHz GPU clock rate and 0.7 M pixel-per-second fillrate
  • DirectX compatible audio card
  • 250Mb free Hard Disk space


However, the recommended requirements are:

  • Intel based processor Dual Core or Core2 Duo with 2.1 GHz per CPU
  • 2 GB system RAM
  • DirectX 9 compatible video card with 1 GB DDR2 RAM, 600 MHz GPU clock rate and 5 M pixel-per-second fillrate
  • DirectX compatible audio card
  • 500Mb free Hard Disk space


What are the Operating Systems that my PC will support?
You can access Everywhere TV from the Tata Sky Mobile app on your PC with the following Operating Systems:

OS

Editions

Updates

Windows XP

Home Edition

Service Pack 3 (32 /64)

Professional

Windows 7
(32 & 64bit)

Starter

→Service Pack 1, (32 64)
→Windows Management Framework 3.0,
→Platform Update

Home Basic

Home Premium

Professional

Enterprise

Ultimate

Windows 8

Consumer

 

Professional

(32 /64)

Enterprise

 

Windows 8.1

 

(32 /64)

What are the Operating Systems that my MAC computer/Laptop will support?
You can access Everywhere TV from the Tata Sky Mobile app on your MAC computer/Laptop on the following Operating Systems: Mac computers with OS X Lion 10.7, Mountain Lion 10.8.5, Mavericks 10.9.4 and Yosemite 10.10.

I have a jailbroken/rooted device and I have downloaded the Tata Sky Mobile app but I am unable to register my device for Everywhere TV?
Owing to Tata Sky’s security agreement with content providers, Everywhere TV is not supported on jailbroken/ rooted devices.

I have an iOS 5.0 mobile device, can I use the app?
No. Everywhere TV service is accessible only through the Tata Sky Mobile app. This app is available on iOS 5.1 or higher.

I have Samsung S3 with version 4.0, can I use Everywhere TV?
No. Everywhere TV service is accessible only through the Tata Sky Mobile app on the devices and OS versions mentioned above.


I Downloaded the Tata Sky Mobile app but I can’t see Everywhere TV option
Everywhere TV is available only on the following devices listed above and other devices will not show the Everywhere TV icon


I have an Android phone, but I am not able to download the app?
The Tata Sky Mobile app is available only on supported Android devices as listed above.


When will Everywhere TV be available on other Android devices?
We are working towards getting Everywhere TV on more devices.

The Tata Sky Mobile app was working on my Android device? Why isn’t it the app functioning now?
The app will not function on unsupported devices and OS.


Is the Tata Sky Mobile app supported on iOS 8?
Yes, Tata Sky Mobile app version 3.3 supports iOS 8

I have activated Everywhere TV on my device but why do I see a message saying “This Device is not supported”?
Owing to Tata Sky’s security agreement with content providers, Everywhere TV is not supported on jailbroken/ rooted devices or the windows software is not genuine.


Internet related

Do I need internet on my device to access Everywhere TV?
Yes. You need to be connected to the internet during launch, to stream Live TV, Catch Up TV and VoD.
If you have a video that has been downloaded on your device from the VOD library then you can watch that video offline without internet as well.

Do I need a good internet connection to enjoy Everywhere TV services?
You only need an internet connection to enjoy Everywhere TV services. However, having a good internet connection with a speed of 1MBPS or higher enables you to enjoy a better quality video while viewing Live TV or streaming videos on VOD / Catch Up.

What type of internet connections can be used to access Everywhere TV service?
The service works on all Internet connections i.e. 4G/3G mobile connections or on broadband/ Wi-Fi internet connections.

Can I run the app on my laptop using an internet dongle / data card?
Yes, but it will require 1mbps bandwidth to stream the videos.


What is the recommended speed to enjoy a good streaming experience on Wi-Fi?
The recommended speed for a good streaming experience on Wi-Fi is 600kbps-1Mbps

I am on 3G connection; however the quality of the video is still poor?
Speeds on mobile internet fluctuate depending on the signal strength, due to which the quality of the video may also suffer.

Why is the video quality different when I am viewing on my Wi-Fi internet connection at home and on my mobile internet connection?
The video quality depends on the speed of your internet connection. You will have a better video quality on a faster internet connection as compared to a slower internet connection.

What are the data charges that I would be charged with while accessing Everywhere TV?
The data charges applicable would be as specified by your internet/mobile service provider. Please check with you internet/mobile service provider for the applicable data charges.

What is the data consumption on watching Live TV for an hour?

 

Duration

1 Hour Data Consumption

½ Hour Data Consumption

Quality

Bandwidth (Kbps)

MB (Mega Bytes)

MB (Mega Bytes)

Low

64

28.13

14.06

 

100

43.95

21.97

 

175

76.90

38.45

 

350

153.81

76.90

Medium

500

219.73

109.86

 

700

307.62

153.81

 

900

395.51

197.75

High

1450

637.21

318.60


What will happen when I switch between 3G and Wi-Fi while viewing Live TV?
The viewing will not be interrupted and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi.

What will happen if my internet connection/router stops suddenly while viewing Live TV?
The streaming will stop and app will show error stating “please check your internet connection”

What will happen if my internet connection/router stops suddenly while downloading a video?
The app will stop downloading and when the internet connection restored again the download will start happening from the point where the download got suspended.

What is the Bitrate (VOD) option in settings?
The bitrate option allows you to select the quality of video (VOD) that you want to download. This setting is applicable for download option only & should be set before the download starts. The default setting is ‘High’. This means that the video will be downloaded in high quality – which means it may take a longer time to download. You can modify this based on your internet speeds.

Profiles

Low speed Internet (64kbps) 3G

High Speed Internet (>=500kbps) 3G

DSL Wi-Fi connection (2Mbps)

Low Profiles(100kbps)

Nearly real time

Real time

Less than real time

Medium Profiles (600kbps)

Longer time to download

Nearly Real Time

Less than real time

High Profile(1.45Mbps)

Very long time to download

Longer time to download

Nearly Real time


What is the recommended internet speed for good streaming experience?
The recommended internet speed for a good streaming experience is 1Mbps and above.

What is the minimum speed at which I can stream Live TV/ Catch Up TV?
You need a minimum speed of 300kbps to stream Live TV/Catch Up TV.

I am watching live TV, I moved from a 3G environment to Wi-Fi? Will streaming continue?
The viewing will not be interrupted and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi.


Dropping Everywhere TV


How can I drop or stop Everywhere TV service?
OR
I lost my phone, how do I stop the service?
OR 
My phone is not working now, how do I stop the service?
OR
I have sold my phone, how do I stop the Everywhere TV service?
OR
My PC has crashed, how do I stop Everywhere TV service?
To drop/stop Everywhere TV please call the Tata Sky Helpline.


How do I delete/ de-register my mobile device from mytatasky.com?
To delete a registered mobile device you need to call the Tata Sky helpline.

Can I transfer the Everywhere TV service to another device?
No. You cannot transfer the service to another device. You will need to drop the service on the device and activate it on the desired device. Alternatively, you can activate Everywhere TV on the additional device as well.


Live TV

Why are all the channels not available on Live TV?
Tata Sky always keeps expanding its offering of channels on the set top box. In a similar fashion, we will expand and bring more channels on Everywhere TV soon.

I am not able to view certain channels on Live TV on Everywhere TV?
You can only view those channels on Everywhere TV which you have subscribed for viewing on the STB. To enjoy all the channels available on Everywhere TV, you would need to subscribe the respective channels on your STB as well. Go through the genre-wise listing of the channels, to enjoy Everywhere TV.

Why are all channels that are available on Everywhere TV on my iPhone are not available on Everywhere TV on my Laptop?
Currently Ten Action, Ten Sports & Ten Cricket are not available on Everywhere TV on PC and MAC computers which are available on phones and tablets. We are working on expanding the channel line up on PC and we will bring more channels on Everywhere TV soon.

I have subscribed to a channel on the set-top box. Yet when I access this channel on my Everywhere TV activated device I am getting the following message: “This show is only viewable on set top box” message on a channel on Live TV?
The broadcaster does not have the rights to stream this programme on mobile devices. The Live TV service on your device will resume once the next programme starts.

Can I watch the channels as per the channel genres, just like I view on my STB?
Yes. You can view and browse through the channels genre-wise on Everywhere TV.

Is there pause functionality available while watching Live TV?
Yes. You can pause the Live TV streaming for a maximum of 5 minutes on the Everywhere TV service. 
To do this, 

  1. Tap on the video while in full screen mode.
  2. You will see a pause button on the information bar.
  3. Tap on the pause button to pause Live TV for a maximum of 5 minutes.


What will happen if I do not resume after 5 minutes post pausing Live TV on the device?
After 5 minutes of pausing Live TV, the stream will directly start from live again. You will not be able to view the paused video.

Can I rewind shows on Live TV?
No you cannot rewind shows on Live TV. There is only a functionality of pausing live stream for a maximum of 5 minutes.

I was watching Live TV and it stopped streaming, can I resume from the same point if I re-start the app?
Live TV videos will always resume from the current point showing. You will not be able to resume from last viewed point.

Can I change channels while viewing Live TV in full screen mode?
Yes. You need to swipe your fingers up or down across the channel logo shown on the information bar to change channels directly while in Full Screen Mode.

Can I watch Live TV outside India?
No. You need to be in India to be able to watch Live TV on Everywhere TV service.

Why can’t I watch live TV channels outside India? I have paid the Everywhere TV admin fee and have subscribed to the channel on the set-top box?
Tata Sky provides services only within the territory of India.

Can I record Live TV shows using Everywhere TV on my device?
You cannot record shows on your device, you can only pause shows on Everywhere TV service for a maximum of 5 minutes.

Why can’t I see the program guide ahead of the 00:00 hours?
The program guide refreshes everyday at 00:00 hours. The program guide lists the schedule for the current day only.

I am an HD customer. Why can’t I see HD feeds of the Live TV channels on Everywhere TV?
Viewing an HD channel consumes more data vs viewing an SD channel on your device and would also require high internet speeds for viewing an HD channel. Keeping this in mind, we are currently offering only SD channels. Below is a sample profile required for streaming HD channels:

1.1Mbps

1280X720

1.6Mbps

1280X720

1.9Mbps

1280X720

2.5Mbps

1920X1080

3Mbps

1920X1080

4Mbps

1920X1080

We will expand our offering to bring you the best of Tata Sky on your device in the coming future.

Will I be able to view commercials as a part of the Live TV feed & catch Up TV episodes on Everywhere TV?
Yes. Tata Sky does not change the channel feed. You will be able to see exactly the same feed on your set-top box and on your device.


VOD

Why aren’t any videos being shown on the VOD section?
To view videos under the VOD section on your device, order/initiate download VoD from mytatasky.com by selecting VOD tab in the Everywhere TV section first or download a video on your Tata Sky+ HD set top box. Follow the below mentioned steps to do this:

  1. Logon to mytatasky.com
  2. Click on the Everywhere TV tab on the top of the page.
  3. Select VOD tab
  4. Navigate through the catalogue and select the video you would like to download.
  5. Post selection, the download will be initiated on your set top box. The same video will also be shown under the VOD>Available section on all activated Everywhere TV devices.


I have selected a video for download on mytatasky.com. In how much time will it reflect on the available section of VoD on the Everywhere TV activated device?
If your Everywhere TV activated device is connected to the internet, then the video will reflect on VoD > Available almost instantly.

I selected a video to download. Can I cancel this?
You are not charged for a VOD video until the completion of the first download on the set-top box or download/initiate streaming on the device whichever is first. Please delete the video from the VOD download queue on the set-top box & do not initiate download or streaming of the video on your device. If you have already initiated download you may pause the download anytime before completion.

If I have paid for some content for VoD on the Set Top Box, do I have to pay here again?
No. If the video is available for viewing on both the set-top box and device, you pay only once. You can enjoy the same video on your Everywhere TV activated device without paying for it again provided that the content has not expired yet.

I do not have enough money in my account; can I still select a video for download on mytatasky.com?
No. You need to have enough money to cover the price of the video.

I downloaded a video on my set top box, however I am not able to see the video on the VOD section Everywhere TV activated devices?
Some content providers have rights to allow streaming/ download of videos only on the set-top box. You may have selected a video which is available for viewing only on the set top box.

If I have downloaded something on my box, will it show up on my Everywhere TV VoD section on its own OR do I have to initiate download again from www.mytatasky.com?
Don't worry, if you have downloaded a video on your box it will automatically show up under the Available section inside VOD on Everywhere TV provided it is available for viewing on your Everywhere TV activated device as well.

Can I download VOD videos on Everywhere TV activated devices?
Yes. To download the video, go the available section of VOD. Then tap on the download button displayed on the poster. You can view this video as many times as you wish during the validity period.

Once I download a video on my device, how long can I watch it?
You can watch a downloaded video on your Everywhere TV activated device till the expiry of that video.

Can I stream/download videos under VOD from outside India?
You cannot stream or download videos under VOD from outside India. To stream/download videos under VOD you need to be in India and connected to the internet while on the Everywhere TV service.

Why can’t I download videos from the Available section of VoD on an Everywhere TV activated device? I am currently out of the country.
Tata Sky provides services only within the territory of India. In sync with the DTH offering Tata Sky offer Everywhere TV services also within the country.

Can I view downloaded videos outside India?
Yes, you can view downloaded videos outside India before the video expires.

Is there a limit to the amount of times I can watch a video on VOD?
No. You can watch the video as many amount of times as you wish till the video expires.

Is there a time limit to watch a video on VOD?
Yes. There is an expiry date for every video that you purchase/download. The expiry date for the video is displayed on the information panel of the programme (left hand side of your screen).
When will I be charged for the VoD video?

  1. You will be charged basis the completion of download on the set top box or the Everywhere TV activated device, whichever is first
  2. You will be charged on streaming of the VOD video if streaming of this video is initiated on Everywhere TV activated device before the completion of the first download on your set top box or Everywhere TV activated device


What if I accidentally deleted a Video on VOD before the expiry? Would I be charged again for downloading it?
Don't worry; the video will still be available under the Available section on VOD. You can download the video again for free within the expiry date.

I downloaded a video on my STB which had an expiry of 7 days, however when I downloaded the same video on my device it was available only for 3 days?

  1. Tata Sky charges only once for a video, but allows viewing on all connected set-top boxes and Everywhere TV activated devices.
  2. The expiry date of the video is based on the completion first download of the video is completed. The same expiry date is applicable across all connected set-top boxes and Everywhere TV activated devices.


For example,
Video downloaded on STB = 00:00 hrs on 1st of June 2013
Expiry of video on STB = 23:59 hrs on 7th of June 2013
Video downloaded on device = 00:00 hrs on 3rd of June 2013
Expiry of video on device = 23:59 hrs on 7th of June 2013
However, if you choose to stream the video to your Everywhere TV activated device before the completion of the first download, you will be charged on the start of streaming. The expiry date will be calculated basis the date of the first instance of streaming the video.

Can I view downloaded videos even if I am not connected to the internet?
Yes. You can view downloaded videos even if you are not connected to the internet for a maximum of 48 hours or till the expiry date, whichever is the first. If the video has still not expired but you are unable to view, please connect the device to the internet for a couple of minutes and go to the Everywhere TV section of the Tata Sky Mobile app. 

Post this you will be to watch the video again for a period of 48 hours without being connected to the internet. 

Example of restriction of access,

  1. Video downloaded on Everywhere TV activated device = 00:00 hrs on 1st of June 2013
  2. Expiry of video on Everywhere TV activated device = 23:59 hrs on 7th of June 2013
  3. Everywhere TV activated device goes offline = 00:00 hrs on 3rd of June 2013
  4. Restriction of Access to Everywhere TV if device has not connected again = 23:59 hrs on 4th of June 2013


Example of ability to access video because expiry is within restriction of access,

  1. Video downloaded on Everywhere TV activated device = 00:00 hrs on 1st of June 2013
  2. Expiry of video on Everywhere TV activated device = 23:59 hrs on 7th of June 2013
  3. Everywhere TV activated device goes offline = 00:00 hrs on 7th of June 2013
  4. Ability to access Video on Everywhere TV activated device (because 48 hours have not yet been completed since device went offline) = 23:59 hrs on 7th June 2013


Will I be charged again for downloading a video I already downloaded on my Tata Sky+ HD set top box?
No. You pay just once and enjoy the same video on all Tata Sky+ HD set top boxes and Everywhere TV activated devices.

When I download a video, is it using the memory space on my device?
Yes. Everywhere TV service uses your device memory to store a video downloaded under VOD.
The below table shows the approximate amount of memory space used upon downloading a video.

 

Sample

Aag Ka Gola

Sculpt a Dragonfly

Tarak Mehta Ka…

Muqabla

 

Actual Duration

02:16:40

00:04:34

00:30:00

00:55:30

#

Quality Type

Size (MB)

Size (MB)

Size (MB)

Size (MB)

1

Low

124

4.2

27.1

50.1

2

Medium

459

15.3

100

184.6

3

High

1460

48.6

318.5

587.3

How much memory will a downloaded video occupy on my device?
The amount of memory occupied by a downloaded video depends on the quality and the length of the video. The below table shows the approximate amount of memory space used upon downloading a video.

 

Sample

Aag Ka Gola

Sculpt a Dragonfly

Tarak Mehta Ka…

Muqabla

 

Actual Duration

02:16:40

00:04:34

00:30:00

00:55:30

#

Quality Type

Size (MB)

Size (MB)

Size (MB)

Size (MB)

1

Low

124

4.2

27.1

50.1

2

Medium

459

15.3

100

184.6

3

High

1460

48.6

318.5

587.3

Can I fast forward, pause or rewind videos?
Yes. You can fast forward, pause or rewind videos under VOD. Just tap on the screen while viewing the video in full screen mode and drag the blue dot on the progress bar to the position you wish to start viewing the video from.

The Tata Sky Mobile app crashed/ hung while I was downloading a video? Do I need to start download of the video all over again?
If the app stopped working while downloading a video, the download will resume from the same position when you re-start the app.

Upon closing/minimizing the Tata Sky Mobile app, does the video keep on downloading in the background?
No. The application should be open for the download to be completed.

I had a video downloaded; it seems to have disappeared from the downloaded & available list on the Everywhere TV activated device?
Every video has an expiry date associated with it. If the video has crossed its expiry date then the video gets deleted automatically.

On expiry, does a video get deleted by itself or do I have to delete it?
On expiry, the video will get deleted on its own from your device.

What happens when a video expires while download is in progress?
The video is auto deleted from the downloading list.

My phone was off when I ordered a video from mytatasky.com; will I still get the notification on my phone when I turn it on?
The notification may or may not appear based on how long your phone was switched off. However, the video will be available on your Everywhere TV activated device under VOD>available section.

Can I simultaneously download and stream a VoD video on my Everywhere TV activated device?
No. At any given time, you can either stream or download the same video.


Catch Up TV

What is Catch Up TV?
With Catch Up TV you can watch the last 5 days episodes of some of your favourite shows. You can stream available episodes on your Everywhere TV activated service.

I am not able to view Catch Up TV for certain channels?
You can only view Catch Up TV episodes for channels that are part of your subscription pack.

Can I download videos on Catch Up TV?
No. You can only stream Catch Up TV episodes.

Can I stream Catch Up TV outside India? I have paid the Everywhere TV admin fee and have subscribed to the channel on the set-top box?
Tata Sky provides services only within the territory of India.

Can I fast forward, pause or rewind videos?
Yes. You can fast forward, pause or rewind Catch Up TV episodes. Just tap on the screen while viewing the video in full screen mode. Then drag the blue dot on the progress bar to the position you wish to start viewing the video from.


My Tata Sky (Android and iOS devices only)

What is My Tata Sky section in the app?
My Tata Sky section in the app gives you information about your Tata Sky account e.g. Account details, current packs, Transaction History

What will I require to enter the My Tata Sky section?
You will require your password used with mytatasky.com for the subscriber id used during log in to the app.

What if I do not remember the password for my subscriber id?
You can tap on forgot password to generate a new password.

Can I edit the account information through My Tata Sky section?
No, currently editing of details is not possible through My Tata Sky section.

Why can’t I get all functionality as in mytatasky.com
Currently all functionality is not available through the My Tata Sky section in the app. We are working on getting all the function to the app and will release it soon.


Handset related

I have downloaded a VOD title on my Everywhere TV activated device. Can I connect the device to my TV and view the video on full screen?
Everywhere TV does not support output via HDMI/TV out, so it's not possible to view Everywhere TV content on your TV.

Can I watch Live TV or stream videos via 3G/Wi-Fi whilst a download is in progress?
Yes, although the quality of the Live TV or streaming of video will depend on the amount of 3G/Wi-Fi bandwidth available.

What is the size of the Tata Sky Mobile app?
iPhone app is 11.7 MB, iPad app is 16.6 MB, Android phone app is 22.5 MB, Android Tab app is 25.1MB, the PC app is 39 MB and the MAC app is 141 MB


Mytatasky.com related

Where can I see the list of registered devices on mytatasky.com?
To see the list of registered devices, go to the Everywhere TV section once you log in to mytatasky.com

How do I activate the Everywhere TV on mytatasky.com?
To activate Everywhere TV on your registered device:

  1. Login to mytatasky.com
  2. Click on the Everywhere TV tab
  3. You will see a list of devices that you have registered with Tata Sky
  4. Select the device & click on Activate Everywhere TV
  5. Now you can enjoy Everywhere TV on your device.


How do I purchase VoD from mytatasky.com for my Everywhere TV activated device?

  1. Login to mytatasky.com
  2. Click on the VOD tab
  3. Choose the video that you wish to view on your device
  4. Click on “Download and Buy” button to make it available on your Everywhere TV activated device
  5. This video will now be listed on your Everywhere TV activated device under VOD> available section

When you select a video for download on mytatasky.com the video is also added to the download queue on your connected Tata Sky+ HD box.

Can I delete a registered device from the mytatasky.com?
You cannot delete devices directly from mytatasky.com, you need to call the Tata Sky helpline to delete a mobile device or drop Everywhere TV.

SUPPORT

Our 24x7 call centre staffers can answer your queries in 13 languages. From All Lines: 1860 208 6633, 1860 500 6633

EVERYWHERE TV

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