Account & Profile Related
Get your answer in our frequently asked questions
Get account-related details like Subscriber ID, WhatsApp services, how to change Registered Mobile Number, etc.
- How do I find my subscriber ID?
You can find your Subscriber ID easily using any of the below options:
- Press the ‘Home’ button on your remote and your Subscriber ID will get displayed on the screen.
- Give a missed call on 080-61-9999-11 and you will receive SMS with your Subscriber ID and the pack details.
To view a quick demo video, click here.
- How can I change/update my Registered Mobile Number?
You can change/update your Registered Mobile Number using any of the below options:
- Tata Play website – To change/update Registered Mobile Number in a few easy steps, click here.
- WhatsApp – Type Registered Mobile Number and send to 1800 208 6633.
- How can I register for WhatsApp?
You can register for WhatsApp using any of the below options:
- Tata Play website – To register for WhatsApp in a few easy steps, click here.
- Missed call – Give a missed call to 9229692296 from your Registered Mobile Number. Post registration you will get a confirmation message on WhatsApp.
- What all services can I use with WhatsApp?
With WhatsApp currently you can use the below list of services and much more to come.
- Add/drop a channel
- Know your account balance & Pack details
- Recharge your account
- Refresh your account
- Avail emergency top up (If eligible)
- Add Showcase & Tata Play services
- Update Registered Mobile Number and Email ID
- How can I suspend my account/asset?
To suspend your account:
- Login to your Tata Play account.
- Visit the Get Help section and seek assistance from our Get Help Assistant. Choose the ‘Account & Profile’ section, where you will get the ‘Suspend My Services’ option.
- Select the reason for suspension from the options given in the drop down.
- Select the start date & end date you would like to suspend your account - Suspension duration can be availed for a minimum of 5 days. There is no end limit to the duration.
- Ensure your Set Top Box is on to successfully resume your services.
- How can I resume my suspended account / asset?
To suspend your account:
- Login to your Tata Play account.
- Visit the Get Help section and seek assistance from our Get Help Assistant. Choose the ‘Account & Profile’ section, where you will get the ‘Resume My Service’ option.
- If you are unable to view the services post resumption, click on the Refresh button or give a missed call to 9040590405 from your Registered Mobile Number.
- How to avail these services on WhatsApp?
Just type "Hi" and send the WhatsApp message on 18002086633. You will get immediate response with the list of services and how you can avail them.
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Call us at 1800 208 6633 for further assistance.
