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Tata Sky Mobile

Tata Sky Zeetos Rewards Programme ("Programme") is a loyalty programme offered on the Tata Sky DTH platform.

Tata Sky subscribers (“You”) can participate in the Programme by redeeming Zeetos for:

  1. Toys/Merchandize
  2. In-game power ups on the In Game Shop

You can participate in the Programme either: (i) through the Zeetos Rewards Program section on the Tata Sky interactive platform services section or (ii) through the Tata Sky English or Tata Sky Fun Learn or Tata Sky Smart Games interactive platform services section; on the Tata Sky DTH platform.

Tata Sky subscribers participating in the Programme shall be bound by the following terms and conditions:

Definitions

  1. Zeetos Rewards Programme Member (ZRPM): is a Tata Sky subscriber who has subscribed to the Tata Sky Fun Learn Pack or Tata Sky English Pack or Tata Sky Smart Games Pack or Combo Tata Sky English Fun Learn Pack or Super Value English Special Pack or the Super Value Kids Special Pack or the Mega Pack & any of its versions or any pack that has Tata Sky Fun Learn Pack or Tata Sky English Pack or Tata Sky Smart Games Pack .Membership to the Zeetos Reward Programme is automatic and participation in the Programme is voluntary
  2. Zeetos: are the loyalty points that the ZRPMs accumulate each time the ZRPMs (Zeetos Rewards Programme Member) participate in specific activities that offer earning Zeetos through Tata Sky English or Tata Sky Fun Learn or Tata Sky Smart Games on the Tata Sky interactive platform services section.
  3. Toys/Merchandise Store: is the listing of the Toys/Merchandize on the Zeetos Rewards Program section on the Tata Sky interactive platform services section.
  4. Toys/Merchandise: are the products (listed under the Toy/Merchandise Store section of the Programme) that a ZRPM (Zeetos Rewards Programme Member) can redeem his Zeetos for.
  5. Zeetos enabled game: a game on Tata Sky Smart Games that provides the opportunity to earn/ redeem Zeetos
  6. In-Game Shop: are exchange shops inside Zeetos enabled games where the ZRPM (Zeetos Rewards Programme Member) can redeem zeetos for Powerups/In-Game Items.
  7. Powerups/In-Game Items: are specific items available for exchange on zeetos enabled games.
  8. Active account status: means a positive account balance in your Subscriber Account.
  9. SMS: means a code sent via sms by ZRPM (Zeetos Rewards Programme Member) in the correct prescribed format to 56633.
  10. Processing fee: is an amount charged to the ZRPM (Zeetos Rewards Programme Member) for processing a valid redemption of a Toy/Merchandise on the Zeetos Rewards Programme. This amount is deducted from the ZRPM’s (Zeetos Rewards Programme Member) account against sending a valid SMS for redemption of a Toy/Merchandise.
  11. Financial Year: A financial year is from 1st of April to 31 of March.

Terms used herein but not defined shall have the same meaning as assigned to them in the Subscription Contract signed between You and Tata Sky.

Programme Period

Programme shall start on 5 July 2010 and remain valid till withdrawn.

Eligibility

  1. The Programme is open ONLY to ZRPMs (Zeetos Rewards Programme Member) during the validity of the subscription period of their Tata Sky Fun Learn Pack or Tata Sky English Pack or Tata Sky Smart Games Pack or Combo Tata Sky English Fun Learn Pack or Super Value English Special Pack or the Super Value Kids Special Pack or the Mega Pack & any of its versions or any pack that has Tata Sky Fun Learn Pack or Tata Sky English Pack or Tata Sky Smart Games Pack.
  2. The following persons cannot participate in this Programme:
    1. Employees of Tata Sky and their relatives
    2. Tata Sky business associates including its dealers and advertising agencies and
    3. Anyone else who may be involved with the Zeetos Rewards Programme.
  3. Tata Sky reserves the right, at any time, to revise eligibility requirements, in any manner deemed appropriate, without any prior intimation.
  4. ZRPM (Zeetos Rewards Programme Member) must (i) be a resident of India (ii) be above 18 years of age (iii) have a valid PAN card and (iv) have a Subscriber Account with an Active account status to qualify and participate in the Programme.

Redemption of Zeetos against Toys/Merchandise

  1. The list of Toys/Merchandise that can be redeemed will be listed on the Zeetos Rewards Program section of the Tata Sky interactive platform services section.
  2. The ZRPM must follow the below steps for making a “Valid Redemption of Toys/Merchandise”:
    1. Go to the Zeetos Rewards Program service through the Actve menu on the Tata Sky Interactive services platform.
    2. Press the “Actve” button on the remote and select "Zeetos reward”
    3. Go to the Toys/Merchandise store by pressing the Green button on the Remote
    4.  Select the toy you wish to redeem, press the select button on your remote
    5. An SMS code will be displayed on your screen. SMS this code to 56633
    6.  You will get an SMS from Tata Sky confirming your participation in the programme.
    7.  This will be followed by another message with details such as transaction id (TX ID), the name of the toy requested for redemption.
    8. Please keep the TX ID as a reference for all further communication with Tata Sky
  3. Valid redemption of Toys/Merchandise would be limited to one valid request per day
  4. For every Valid redemption of Toys/Merchandise there will be deduction of requisite Zeetos from the ZRPM’s (Zeetos Rewards Programme Member) account and a processing fee will be charged to the ZRPM’s (Zeetos Rewards Programme Member) Subscription Account; the processing fee may differ for different Toys/Merchandise or be changed without prior notice by Tata Sky.
  5. The ZRPMs (Zeetos Rewards Programme Member) who have sent a Valid redemption of Toys/Merchandise shall be contacted via phone for verification at the phone number mentioned in the Subscription Contract. ZRPMs (Zeetos Rewards Programme Member) will be sent a message once the toy is dispatched with the following details (AWB No, Courier name,Toy name,expected number of days for delivery ). The ZRPM must allow 45 days for delivery after the details have been verified to the satisfaction of Tata Sky. The TAT provided in the message sent to the subscriber on dispatch is the TAT given for first delivery. Delay in the delivery is expected in case of RTO, subscriber not available at home , subscriber not answering the call or the number is swith off etc..
  6. Toy received in a damaged condition may be eligible for return if it fulfils the condition: The subscriber must request for a replacement/new toy within 15 days of delivery
  7. If Tata Sky or a Tata Sky representative does not contact the ZRPM (Zeetos Rewards Programme Member) who has participated in the Programme within 30 days from the date a valid redemption of Toys/Merchandise was made, the ZRPM (Zeetos Rewards Programme Member) can contact Tata Sky on the Tata Sky helpline.
  8. By participating in this Programme, You agree that you shall not hold Tata Sky liable for any defect or deficiency in any Toys/Merchandise or for any damage caused to the Toys/Merchandise during delivery or for delayed delivery. In case of any complaints pertaining to the Toys/Merchandize, You can contact the Tata Sky helpline. Tata Sky shall endeavour to resolve your complaints without being held liable for any of them.

Redemption of Zeetos against In-Game Items/Powerups

  1. The list of Powerups/In-Game items that can be redeemed will be available and listed only inside Zeetos enabled games.
  2. For a Valid redemption of In-Game Items/Powerups as specified in point 3 below, the ZRPM (Zeetos Rewards Programme Member) should be subscribed to Tata Sky Smart Games Pack or the Mega Pack & any of its versions or any pack that has Tata Sky Smart Games Pack.
  3. ZRPM (Zeetos Rewards Programme Member) must follow either of the cases below for a “Valid redemption of In-Game Items/Powerups”:
    1. Case 1:
      1. Inside the In-Game shop select the Item you wish to purchase.
      2. Upon purchase, a popup will be shown to confirm the purchase with the requisite amount of Zeetos.
      3. Follow the instructions on the popup to confirm the purchase.
    2. Case 2:
      1. Revival popup appears when the player dies.
      2. To revive, the player must confirm the purchase of revival by exchanging Zeetos.
      3. Follow the instructions on the popup to confirm the purchase.

Earning of Zeetos:

  1. Zeetos can be earned when the ZRPMs (Zeetos Rewards Programme Member) participate in specific activities that offer earning Zeetos on Tata Sky English and Tata Sky Fun Learn and submit their system generated game score/correct answer to the quiz/story questions/games on the Tata Sky interactive platform services section wherever necessary.
  2. Zeetos can be earned when the ZRPMs (Zeetos Rewards Programme Member) complete levels or pre-defined activities inside Zeetos enabled games on Tata Sky Smart Games section on Tata Sky interactive platform services section.
  3. For details on how to earn Zeetos daily, ZRPM (Zeetos Rewards Programme Member) must refer to the help section on the Zeetos Rewards Program section of the Tata Sky interactive platform services section.
  4. ZRPM (Zeetos Rewards Programme Member) will need to refer the Zeetos earned section on the top left hand side space on the Zeetos Rewards Program section to know his current/available Zeetos balance.
  5. The Zeetos can be earned on both Your Primary Digi comp as well as Your MultiTV connection. However, the points earned on different Digi comps will not be considered cumulative on redemption.
  6. If Your Digi comp would need to be replaced or repaired, you acknowledge and agree that on account of system and technology constraints, your Zeetos balance shall automatically become Nil and You shall be deemed to have forfeited any Zeetos balance in your ZRPM (Zeetos Rewards Programme Member) Subscriber account. You further agree that you shall not hold Tata Sky liable in such an event.

General

  1. Tata Sky reserves the right, at any time without prior notice, to add or vary all or any of these terms and conditions or to replace wholly or in part this Programme or to withdraw it completely.
  2. Tata Sky reserves the right, at any time without prior notice, to:
    1. Change the Toys/Merchandise on the Zeetos Rewards Programme service on Tata Sky interactive services platform, without prior notice.
    2. Change the processing fee for Toys/Merchandise on the Zeetos Rewards Programme service on Tata Sky interactive services platform, without prior notice.
    3. Change the requisite number of Zeetos required for a Valid redemption of Toys/Merchandise or a Valid redemption of In-Game Items/Powerups, without prior notice.
  3. ZRPM (Zeetos Rewards Programme Member) should have the requisite amount of Zeetos required in his account to make redemption.
  4. ZRPM (Zeetos Rewards Programme Member) can redeem Zeetos for Toys/Merchandise a maximum of six (6) times in a Financial year.
  5. Tata Sky will have the right to use the image of the ZRPMs (Zeetos Rewards Programme Member) in any promotional material. By entering the Programme, You agree that you shall participate in any promotional activity (ies) and/or have your name and likeness featured in any promotional material as Tata Sky may require.
  6.  Zeetos are non-transferable.
  7. Zeetos cannot be exchanged for cash.
  8. In case the ZRPM (Zeetos Rewards Programme Member) chooses to cancel or fails to renew his subscription to the Tata Sky Fun Learn Pack or Tata Sky English Pack or Tata Sky Smart Games Pack or Combo Tata Sky English Fun Learn Pack or Super Value English Special Pack or the Super Value Kids Special Pack or the Mega Pack & any of its versions or any pack that has Tata Sky Fun Learn Pack or Tata Sky English Pack or Tata Sky Smart Games Pack, then the Zeetos accumulated by ZRPM shall be reduced by 50% from the total Zeetos accumulated by ZRPM till the date of such cancellation or expiry.
  9. Tata Sky will not be liable for any loss, damage or cancellation of this Programme caused by force majeure events beyond its reasonable control including war, natural calamities, floods, failure of telecommunication network, etc.
  10. You consent to comply with these terms and conditions and waive any right to claim ambiguity in these terms and conditions and release, indemnify and hold harmless Tata Sky and its respective affiliates, advertising and promotion agencies, and its respective agents, representatives, officers, directors, shareholders and employees from and against any injuries, losses, damages, claims, actions, or any liability of any kind resulting from or arising from participation in the Programme including but not limited to any misuse of the Toys/Merchandize.
  11. You acknowledge and agree that all disputes in relation to the Programme shall be subject to exclusive jurisdiction of Delhi courts.
  12. Tata Sky is not responsible for printing or typographical errors in any Programme related materials; or for transactions that are lost, misdirected, fail to enter into the processing system, or are processed, reported, or transmitted late or incorrectly or are lost for any reason including computer, telephone, paper transfer, mail system, human or other error; or for electronic, computer, or telephonic malfunction or error.
  13. The Programme is void where prohibited or restricted by law, and is subject to all applicable mandatory national, state and local laws.