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Tata Sky+ HD

What is ASC?

ASC stands for Annual Service Commitment - a special service offered to Tata Sky subscribers to have set top box/digicomps serviced after the base ASC period, which is provided free of cost for one year from activation, is over.

 

How does a subscriber avail of the ASC?

The subscriber needs to call the helpline and request for ASC enrolment. A Tata Sky Installer will then visit the subscriber's home to carry out a technical inspection of the equipment, post which he will get the ASC form duly filled and signed by the subscriber.

 

What is covered under the ASC & what is the validity of the ASC?

The Tata Sky set top box will be covered under the ASC. This ASC will not cover the Remote and/or any wilful physical damage of the set top box or installation material, any form of substitution or replacement that has been done, any defacement of the serial number on the set top box, any voltage fluctuations or rat bites or neglect - on account of improper use.

 

ASC charges

Time at which the ASC is ordered

Primary Connection

Each Multi Room Connection

On the day of Installation

Rs 199

Rs 199

Within Base ASC

Rs 299

Rs 249

Post Base ASC

Rs 499

Rs 449

During the 30 days of service warranty

Rs 499

Rs 449

 

What are the charges for calls made to the Tata Sky helpline and SMS sent to 56633?

Tata Sky does not levy any charges on calls made to the helpline or SMS'es received. You are billed for the outgoing calls and messages by your telecom service provider as per applicable rates charged by the telecom service provider. For details of charges, please get in touch with your telecom service provider.

 

What should I do in case of any problem with the set top box/digicomp?

All set top boxes/digicomps are covered under a Base ASC for a period of 12 months from the date of installation ("Base ASC Period"). Should you encounter any problem, please call the 24x7 Tata Sky helpline. Our Customer care executive will be able to help you resolve the problem. If the problem persists, a dedicated team of our authorized Installation Service Providers who are trained to resolve technical problems that you may encounter. Post the Base ASC Period, Tata Sky also offers an Annual Service Commitment service to its subscribers. You can get the details of the same by calling the Tata Sky helpline (for details on the Base ASC Period, kindly refer to your Tata Sky Subscription Contract).

 

I need to understand the features on Tata Sky, what should I do?

Please call our 24x7 helpline. Our associates are trained to answer subscriber queries in 13 languages. For frequently asked questions press the 'help' button on your remote. Visit here to view a demo of all the features available on Tata Sky.

 

What is non-standard or premium installation?

Tata Sky's standard installation uses a 10 metre cable length. Any installation that calls for an increase in the length of the cable or any form of internal cabling, special mounting or RF connection to additional televisions, would be categorized under non-standard or premium installation. Please speak to the Customer care executive for more information on this before you get your Tata Sky connection.

 

If I relocate, what happens to my DTH connection?

You can take your Tata Sky set top box with you to any place in India. Call our helpline to find out more about our relocation policy.

 

What are the service visit and relocation charges?

Service Visit charges are Rs 100. Material replacements done as part of the service visit will be charged extra. Relocation charges will be as applicable:

Sub Category

No of boxes

Outside premises

Within premises

 

 

With Kit

Without Kit

With Kit

Residential – Regular

One

300

800

300

Two

400

900

400

Three

500

1000

500

Four

600

1100

600

Mega/Premium/Platinum

One

0

500

0

Two

0

600

0

Three

0

700

0

Four

0

800

0

De-installation charges for regular subscribers is Rs. 200. No De-installation charges for Mega/Premium/Platinum subscribers.

 

Can I receive monthly account statements on my e-mail address?

Yes, monthly account statements will be sent to the email address provided during registration. To update your e-mail address in our records, please login to www.mytatasky.com, go to account details and update your account profile.

 

What is the Once in 365 Days Subscription Holiday Offer?

The Once in 365 Days Subscription Holiday Offer allows subscribers to disconnect their Tata Sky services for a minimum period of 5 days to a maximum period of 90 days.
Click here to know more

 

What is the 1 day lock in period policy?

Ala carte channels are available for a minimum duration of 1 day wef 25th March, 2017.

 

Can I transfer Connection of my set top box to someone else?

Transfer of Connection (TOC) Facility is available as per Tata Sky Policies in exception scenarios*
*Your existing Tata Sky subscriber account should be greater the 6 Months for you to opt for a Transfer of Connection (TOC). Your existing account will be cancelled and a new account will be given. Remaining account balance, if any, shall stand forfeited.

 

Transfer process is not applicable for Written-off Account. You need to recharge with a minimum amount of Rs 150 in the new account that will be created in the backend. You then need to send the NOC through the registered e-mail ID to help@tatasky.com. For any e-mail from unregistered e-mail ID, ID proof is also required along with NOC. The request will be processed on receipt of the NOC. Click here to download NOC form.

 

How can I send in my feedback to Tata Sky?

Please mail your feedback to help@tatasky.com with your subscriber id and registered contact details. Registered Tata Sky users have the option to use the My Query Section online / as well as avail of our online chat support at www.mytatasky.com You can check NODAL officers contact numbers / email ids click here. Subscribers can also call the Tata Sky Helpline from all lines on 18602086633, 18601206633 & 18605006633. Our toll free number is 1800 208 6633. Please check the Help page for additional contact options.