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Recharging your Tata Sky account just got easier. Choose your payment option.

Recharge related FAQs, Click here

 

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Are you an existing Tata Sky subscriber?*


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Registered Office Address

Tata Sky Ltd.
Unit 301 to 305, 3rd Floor,
Windsor,
Off C.S.T. Road, Kalina,
Santacruz (East), Mumbai 400098.

 

Tata Sky Helpline

Tata Sky’s 24x7 call centres are staffed with associates who are trained to answer all your queries in 13 languages.

1800 208 6633 (Toll free) 1800 208 6633 (Toll free)

1860 208 6633, 1860 120 6633, 1860 500 6633

1860 208 6633, 1860 120 6633, 1860 500 6633

(From All Lines. Applicable rates chargeable by the telecom operator.)

Tata Sky Manual of Practice for Direct to Home Subscribers

Downloads

Click on the image to download the Tata Sky manual.

Tata Sky Manual User Guide

 

Who are the promoters of Tata Sky?

Tata Sky Ltd is a joint venture between Tata Sons and 21st Century Fox.

 

When was the service launched?

Tata Sky satellite television service was launched on 8 August, 2006.

 

How does Tata Sky work?

Tata Sky uplinks all channels from broadcasters to its satellite (INSAT 4A). The satellite sends these channels in digital format to the mini-dish fixed outside your home. The mini-dish relays the channels to the set top box which decodes the channels and sends them to your television, giving you an unparalleled television viewing experience with DVD quality picture and CD quality sound.

 

What are the special features of the Tata Sky set top box?

Tata Sky enhances your TV viewing experiences with the following features:

  • Guide: Browse through the 4-day schedule which includes the programme synopsis for all channels on Tata Sky.
  • Reminder: This feature allows you to set a reminder for your favourite programmes up to 4 days in advance, ensuring you never miss an episode of your favourite show again.
  • Favourites: You can set up to 50 channels in the order of your preference as a part of your favourites list.
  • Search & Scan Banner: This feature allows you to check out what’s playing on another channel without changing the channel you are currently watching.The banner appears at the base of the television screen and does not interfere with what you are watching. It disappears automatically after giving you the schedule of programmes across all channels.
  • Parental Control: You can regulate what your children watch with Tata Sky‘s parental control feature. This unique feature allows you to lock movies based on parental ratings or even an entire channel. To do this, press ‘organiser’ button on your remote and select parental control.

 

What are the different types of set top boxes available with Tata Sky?

Tata Sky has four set top boxes available – Tata Sky standard set top box, Tata Sky HD set top box, Tata Sky+ Transfer HD set top box and Tata Sky 4K set top box.

 

What is Tata Sky HD?

Tata Sky HD gives you the unmatched experience of high-definition viewing right at your home. With the Tata Sky HD service you can enjoy 5.1 Surround Sound, 1080i resolution and 16:9 Aspect ratio that allows you to view incredibly vivid colours and images up to 5 times sharper. Click here to know more

 

What is Tata Sky+ HD?

Tata Sky+ HD is a new generation Personal Video Recorder (PVR) with the capability of delivering HD picture quality and Dolby Digital Plus 7.1 surround sound. Click here to know more

 

What is the Tata Sky 4K Box?

Tata Sky UHD 4K is a future ready set top box with a slew of superior features -

  1. Sharper Picture Quality: 4 times the resolution of Full HD, which means 4 times the number of pixels, showing even the finest details
  2. True Colour: Better colour depth giving more realistic colour. Normal HD video signals use 8-bit colour. With 4K, you get 10-bit colour with far more shades - even within a primary colour
  3. Dolby Digital Plus: 7.1 channels of premium quality surround sound
  4. Widescreen Aspect Ratio: 16:9 Ultra High Definition picture quality
  5. HDMI 2.0 to support higher frame rate of 50 frames per second

Please note - 4K content can be viewed only on a 4K/Ultra HD TV.

 

What is Digitisation?

TV signals are currently distributed in the country in analog as well as in digital and terrestrial formats. A digital format provides better picture quality & sound and other benefits leading to a better quality service. Most cable operators in the country are providing analog TV service while all DTH operators are providing a digital TV service. Digitisation means that all cable TV households would receive digital TV signals through a Set Top Box. As part of Digitisation, every cable operator will be legally bound to transmit digital signals, which can be received at the subscriber's home, only through a Set Top Box, often called a STB. 

 

What is rain fade?

A few minutes of outage might occur during rains. This phenomenon is called rain fade/rain outage and occurs in DTH platforms across the world. It will result in your television losing reception for some time. We have tried to cut down this time so it might happen only for one or two minutes each time. This too is automatically detected and gets corrected by itself.

 

 

How do I order a new Tata Sky remote?

You can place an order by calling Tata Sky helpline. The cost of remote for SD, HD and 4K boxes is INR 200 and for PVR, HD PVR and Transfer boxes is INR 375.

 

What are the different options available to order Tata Sky connection?

You can order Tata Sky connection using any of the below mentioned convenient options:

  1. To order online via Credit Card or Cash on Delivery,
    ROI - click here
    South - click here
  2. To order a Multi TV connection give a missed call to  8891988919
    To book a new Tata Sky connection, give a missed call to 074117 74117
    To upgrade your existing Tata Sky connection, give a missed call to 9293192931
  3. Visit your nearest Tata Sky Authorized Partner

 

How can I find a Authorized Partner to order Tata Sky?

To find the list of Authorized Partners in your area, please send an SMS "dl (space)(pincode)" to 56633. For eg. SMS dl 400025 to 56633.

 

Are there special discounted offers if I order online?

Tata Sky offers special discounts & additional benefits for consumers who purchase a Tata Sky connection from the website. For more details visit
ROI - click here
South - click here

 

How can I upgrade my current set top box?

You can upgrade your current set top box by either getting in touch with the Tata Sky Helpline or by visiting your nearest Tata Sky Authorized Partner. Please mention your subscriber ID while asking for an upgrade & check for offers at the time.

Recharge through Facebook

Just send a Hi on Facebook to sign in and recharge. Your account will be recharged immediately.

 

What are the various ways in which I can recharge my account?

You can choose any of the six options below to recharge your account.  

  1. Using Credit / Debit Cards or Net banking account
    ONLINE: Log on to www.mytatasky.com and go to Account Recharge option to recharge your account between:
    1. Rs 20 – Rs 30,000 for Selfcare/ Voucher Pin/ CC/DC and Bank Recharge
    2. Rs 20 – Rs 30,000 for EVD recharge
      HELPLINE: Call the Tata Sky helpline, select the 'Recharge' & use the 'Pay by Credit card/ Debit Card or NetBanking to make your payment.
  2. Recharge through your local Authorized Partner
    You can contact your nearest Tata Sky Authorized Partner to order a recharge voucher or simply pay him for an electronic Top Up & your account will be recharged immediately.
  3. Recharge using your mobile
    Log on to https://www.mytatasky.com from your internet enabled mobile phone ( GPRS or Wi-Fi ) You can recharge your Tata Sky account only via credit card transaction. Please keep your One Time Password ( OTP ) handy to prevent a transaction time out
  4. Auto Debit Facility
    By using Auto Debit facility, you authorise Tata Sky to debit your bank account/credit card for a fixed amount of Rs 500 each time your Tata Sky account balance reaches Rs 200. You will have to first register for this facility. To register, download the Auto Debit Form, fill it in triplicate and mail it with all the relevant documents to: Tata Sky Ltd. Auto Debit Request P.O. Box 2424 Bangalore 560024
  5. Recharge through SMS
    This facility is available only for ICICI Bank Savings Account customers. Simply type an SMS in the format given below and send to 9222208888

    DTH(space)Subscriber ID(space)tatasky(space)Amount(space)Last 6 digits of your ICICI bank account number.

    E.g. If the last 6 digits of your account number are 123456, to recharge a Tata Sky subscriber ID 100582XXXX for Rs 200, you need to send the following SMS to 9222208888 DTH 100582XXXX TATASKY 200 123456
  6. Recharge through ATM
    This facility is available only for Yes Bank & DCB (Development Credit Bank)  Account customers.

    Tata Sky recharges can also be done through all Yes Bank & DCB ATMs across India now. To recharge a Tata sky account, the subscriber should have an account with the respective banks and the bank's ATM card.

 

 

What recharge denominations are available?

Recharge denominations are available from Rs 20 to Rs 30,000. However, if you choose the option of recharging online through your debit card/credit card/net banking account on www.mytatasky.com you can recharge for any amount between Rs 20 to Rs 30,000.

 

How much time does it take for the amount to be credited in my account after I recharge online?

If the your bank account has been debited but the amount has not been recharged to your Tata Sky Account, due to a Submitted/Failure Status, it would take 7 to 10 working days for the amount to be credited back into your account.

 

Can I manage my account Online?

Yes, by registering yourself on Tata Sky selfcare you can manage your accounts online.

 

How do I register myself on Selfcare?

To register on Selfcare please visit www.mytatasky.com.

 

What are the facilities available on Selfcare?

Following facility is available on the Selfcare section of Tata Sky

  1. Recharge your account
  2. Order Showcase Movies
  3. Check account detail
  4. Add/Drop/Renew channel packages
  5. Record TV Shows

 

*With effect from the date of implementation of the GST Act, any document containing inadvertent reference to 'service tax' should be read as being substituted by the words 'applicable taxes'

How do I know about my pack details, balance or recharge due date?

Give a missed call on 88804 88804 from your Registered Mobile Number (RMN).

 

How do I order a new Tata Sky remote?

You can place an order by calling Tata Sky helpline. The cost of remote for SD, HD and 4K boxes is INR 200 and for PVR, HD PVR and Transfer boxes is INR 375.

 

How do I find my subscriber ID?

Press the 'home' button on your remote and your subscriber ID will get displayed on the screen.

 

What is Tata Sky's SMS number?

The Tata Sky SMS number is 56633. You can SMS only from your Registered Mobile Number (RMN). To register your mobile number, please call the helpline.

 

What services are available through SMS?

With Tata Sky you can perform multiple functions on your account such as account recharge, package modification or order Showcase. You can also get information such as account balance & due date, Authorized Partner locations and your current package selection with prices by simply sending an SMS. The SMS must be sent from your Registered Mobile Number (RMN). To avail of our services, SMS the following to 56633:
SMS services for subscribers

  1. To recharge: RC <space> <16-digit recharge PIN>
  2. To order a movie on Showcase: SC <space> <event code>
  3. To get account balance and due date: BD
  4. To find your nearest Authorized Partner: DL<space><your pincode>
  5. To know detail of your subscribed packs and their prices : PACK
  6. To subscribe to Add-On packages: ADD <space> <Package code>
  7. To drop existing add on pack : DROP <space> <Package code>

 

 

How can I add a channel or a pack?

Any pack add/drop action can be done by

  1. Calling the helpline
  2. Through Selfcare
  3. By sending SMS

 

 

Packages and Channels

 

What are TruChoice – genre-based channel packages?

Tata Sky now offers channel packages in a simplified genre based format. Channels of the same genre are grouped together, to allow for simplified selection of content. This allows subscribers to choose content of their choice and pay only for what they want to use.

 

What are the packages available in TruChoice?

In TruChoice Channel Packages, you can subscribe to one of the Base Packs to start with & opt for any of our Add-On Packs depending on your requirement. You also have the choice of picking your favorite regional channels through the various Regional Packs. Two regional packs are free with all Base Packs. In addition to these, Tata Sky also offers certain channels under the 'Specials' category.

 

What is Make My Pack Service?

Tata Sky gives you the power of building your own pack basis your viewing requirements. Apart from the genre based packages prepared especially for your convenience, you can also choose channels on a la carte basis.

You can either create your pack with only individual channels or do a mix-n-match of the existing TruChoice packs with individual channels. Just ensure that your minimum monthly subscription charges are Rs 170 or more.

The subscribers on old packaging can also select additional channels on a la carte basis.

 

Will I get all my favourite channels on Tata Sky?

Depending on the channel package you select, you can get popular television channels including those from various bouquets of Star, Sony, Zee, SUN, HBO, Discovery, Disney Channel, MTV, NDTV, Ten, National Geographic Channel, Zoom, UTV Bindaas, UTV Movies and many more.
Click here to view channel packages.

 

Are there any regional channels?

Keeping in mind our diverse audiences, we have several regional channels covering Tamil, Malayalam, Telugu, Kannada, Odiya, Bengali, Punjabi, Gujarati, Marathi and many more languages. SUN channels are also available on Tata Sky as a part of the Tamil Regional Pack.
Click to view a complete listing of the channels in each package.

 

MultiTV Connection

 

What is MultiTV?

With MultiTV, you can get One Tata Sky connection on multiple TV's at home. All channels & services of your 1st connection will be applicable on the 2nd, 3rd & 4th TV. Subscription charges will be as per the base pack you select

 

What are the charges for MultiTV connections?

"For SD- 1800 + subscription charges as per the base pack
HD- 1199 + 1 month subscription free
HD4K- 5900 + subscription charges as per the base pack
HD+- 8900 + subscription charges as per the base pack"

 

What is the MultiTV offer on Tata Sky?

"There are different offerings for different base pack for new as well as subcribers buying new MultiTV. For base packs which are priced at Rs. 199 & below (My 99, Dhoom & Dhamaka 199) will be charged at Rs 150 p.m. for MultiTV connection

For base packs which are priced at Rs 200 & above will be charged Rs 250 p.m. for their MultiTV connection (South packs, Dhamaal Mix, Dhamaal Kids, Bumper, Sports Dhamaka, Ultra)"

MultiTV

Price- My 99, Dhoom, Dhamaka 199)

Monthly

150

Semi Annual

850

Annual

1,650


MultiTV

Price- Dhamaal Mix, South Sp, South Sports Bonanza, Dhamaal Kids, Sports Dhamaka, Bumper & Ultra)

Monthly

250

Semi Annual

1420

Annual

2,750

The cost mentioned above is a one time payment towards the box & installation. Minimum account balance rule applies for MultiTV connection. Please check with the Tata Sky Helpline for any additional cost if applicable.


Service Visit Charges

Service Visit Charges : Rs 100


Prices of material charges:

Material Charges(In Rs.)

Material List

SD Zapper

HD Zapper

HD 4K

PVR/HD PVR/HD Transfer

Box Replacement (INR)

350

400

700

700

Adaptor (INR)

150

150

150

350

Digi-card (INR)

300

300

300

300

Remote (INR)

200

200

200

375

HDMI Cable (INR)

NA

125

125

125

Dish (INR)

450

450

450

450

Please note that the replaced box will be a refurbished one, which will come with a 1 year warranty just like a new Tata Sky set top box. This is to contribute towards green environment.

 

Cable Charges for New Installation & Upgrade

Price (In Rs.)

0 to 10 Meters

0

>10 Meters

Rs. 12 Per Meter



Cable Charges for Relocation & FR

Price (In Rs.)

Flat Charging

Rs. 12 Per Meter


** Service visit charges of Rs 100/- applicable.
*** Cable charges extra (Depending on the length of cable consumed during service Visit).
**** Other material charges will be charged depending on consumption.
****To know more about the charges call us at 1860 208 6633/1860 120 6633.

 

What is ASC?

ASC stands for Annual Service Commitment - a special service offered to Tata Sky subscribers to have set top box/digicomps serviced after the base ASC period, which is provided free of cost for one year from activation, is over.

 

How does a subscriber avail of the ASC?

The subscriber needs to call the helpline and request for ASC enrolment. A Tata Sky Installer will then visit the subscriber's home to carry out a technical inspection of the equipment, post which he will get the ASC form duly filled and signed by the subscriber.

 

What is covered under the ASC & what is the validity of the ASC?

The Tata Sky set top box will be covered under the ASC. This ASC will not cover the Remote and/or any wilful physical damage of the set top box or installation material, any form of substitution or replacement that has been done, any defacement of the serial number on the set top box, any voltage fluctuations or rat bites or neglect - on account of improper use.

 

ASC charges

Time at which the ASC is ordered

Primary Connection

Each Multi Room Connection

On the day of Installation

Rs 199

Rs 199

Within Base ASC

Rs 299

Rs 249

Post Base ASC

Rs 499

Rs 449

During the 90 day service service commitment period

Rs 499

Rs 449

 

What are the charges for calls made to the Tata Sky helpline and SMS sent to 56633?

Tata Sky does not levy any charges on calls made to the helpline or SMS'es received. You are billed for the outgoing calls and messages by your telecom service provider as per applicable rates charged by the telecom service provider. For details of charges, please get in touch with your telecom service provider.

 

What should I do in case of any problem with the set top box/digicomp?

All set top boxes/digicomps are covered under a Base ASC for a period of 12 months from the date of installation ("Base ASC Period"). Should you encounter any problem, please call the 24x7 Tata Sky helpline. Our Customer care executive will be able to help you resolve the problem. If the problem persists, a dedicated team of our authorized Installation Service Providers who are trained to resolve technical problems that you may encounter. Post the Base ASC Period, Tata Sky also offers an Annual Service Commitment service to its subscribers. You can get the details of the same by calling the Tata Sky helpline (for details on the Base ASC Period, kindly refer to your Tata Sky Subscription Contract).

 

I need to understand the features on Tata Sky, what should I do?

Please call our 24x7 helpline. Our associates are trained to answer subscriber queries in 13 languages. For frequently asked questions press the 'help' button on your remote. Visit here to view a demo of all the features available on Tata Sky.

 

What is non-standard or premium installation?

Tata Sky's standard installation uses a 10 metre cable length. Any installation that calls for an increase in the length of the cable or any form of internal cabling, special mounting or RF connection to additional televisions, would be categorized under non-standard or premium installation. Please speak to the Customer care executive for more information on this before you get your Tata Sky connection.

 

If I relocate, what happens to my DTH connection?

You can take your Tata Sky set top box with you to any place in India. Call our helpline to find out more about our relocation policy.

 

What are the service visit and relocation charges?

Service Visit charges are Rs 100. Material replacements done as part of the service visit will be charged extra. Relocation charges will be as applicable:

Sub Category

No of boxes

Outside premises

Within premises

 

 

With Kit

Without Kit

With Kit

Residential – Regular

One

300

800

300

Two

400

900

400

Three

500

1000

500

Four

600

1100

600

Mega/Premium/Platinum

One

0

500

0

Two

0

600

0

Three

0

700

0

Four

0

800

0

De-installation charges for regular subscribers is Rs. 200. No De-installation charges for Mega/Premium/Platinum subscribers.

 

Can I receive monthly account statements on my e-mail address?

Yes, monthly account statements will be sent to the email address provided during registration. To update your e-mail address in our records, please login to www.mytatasky.com, go to account details and update your account profile.

 

What is the Once in 365 Days Subscription Holiday Offer?

The Once in 365 Days Subscription Holiday Offer allows subscribers to disconnect their Tata Sky services for a minimum period of 5 days to a maximum period of 90 days.
Click here to know more

 

What is the 1 day lock in period policy?

Ala carte channels are available for a minimum duration of 1 day wef 25th March, 2017.

 

Can I transfer Connection of my set top box to someone else?

Transfer of Connection (TOC) Facility is available as per Tata Sky Policies in exception scenarios*
*Your existing Tata Sky subscriber account should be greater the 6 Months for you to opt for a Transfer of Connection (TOC). Your existing account will be cancelled and a new account will be given. Remaining account balance, if any, shall stand forfeited.

 

Transfer process is not applicable for Written-off Account. You need to recharge with a minimum amount of Rs 150 in the new account that will be created in the backend. You then need to send the NOC through the registered e-mail ID to help@tatasky.com. For any e-mail from unregistered e-mail ID, ID proof is also required along with NOC. The request will be processed on receipt of the NOC. Click here to download NOC form.

 

How can I send in my feedback to Tata Sky?

Please mail your feedback to help@tatasky.com with your subscriber id and registered contact details. Registered Tata Sky users have the option to use the My Query Section online / as well as avail of our online chat support at www.mytatasky.com You can check NODAL officers contact numbers / email ids click here. Subscribers can also call the Tata Sky Helpline from all lines on 18602086633, 18601206633 & 18605006633. Our toll free number is 1800 208 6633. Please check the Help page for additional contact options.

Tata Sky Mobile FAQ’s

 

What is available in the app

 

What are the various sections in the App?

Tata Sky Mobile Application has 5 sections :

  1. Home: Get the best of the content on offer here: From Live TV to On Demand to TV Shows. Everything that you need to watch!
  2. Live TV: Not in front of your TV? No worries. Get live TV on your fingertips so you never miss any ongoing action.
  3. On Demand: Choose from a host of TV shows, Movies and web content served on your demand. Also, catch up on most of your missed TV shows from previous 7 days anytime and anywhere.
  4. Watchlist: Keep all your favourite shows and channels here, and access them quickly.
  5. My Box: My Box allows you to see the schedule of all the channels Tata Sky offers.

 

Login and Onboarding

 

Who can use the Tata Sky Mobile App?

Anyone can download the Tata Sky Mobile App and access the content in it, but only active Tata Sky Subscribers are enabled to watch their favourite content based on the package they are subscribed to.

How do I get to access/view the content? OR How do I log in to the App?

To access/view Live TV, On Demand and all other services of the Tata Sky Mobile App on your Android/iOS devices, you need to follow the following steps:

  1. Login to the App using any of the following details

     

    1. Your Subscriber ID
    2. Your Registered Mobile Number(RMN)
  2. If you use your Subscriber ID you will have to enter your mytatasky.com password to complete the login process
  3. If you use your registered Mobile Number (RMN) an OTP will be sent to your RMN which needs to be entered to complete the login process.

Now you are ready to view the content of your choice.

I don’t remember my “mytatasky.com” password.

You can reset your password by selecting the “forgot password” option. We will send a temporary password to you on your registered email and mobile number which you can use to login and reset your password. 

On how many devices can I use the Tata Sky Mobile app?

You can login to the app from a maximum of 10 devices. However, you can view Live TV, On Demand on a maximum of 2 devices simultaneously per subscriber ID.

Why can I view Live TV / On Demand service only on 2 devices simultaneously?

Content providers’ agreements with Tata Sky stipulate that Tata Sky Live TV channels, Tata Sky On Demand episodes and titles can be viewed on a maximum of two devices simultaneously per subscriber ID at any given time.

Can I login using more than 10 devices?

Yes, you can do so only after deleting the devices that you no longer use from the Device Management option in the app.

 

Access to various services

 

I am not a Tata Sky subscriber can I still access the service?

You can view certain free content such as movie trailers, however you need to be an active Tata Sky subscriber to access the Live TV and On Demand videos.

My Tata Sky account is currently de-active due to lack of funds; can I still use Live TV/On Demand service

You need to be an active Tata Sky subscriber to enjoy Live TV channels and On Demand videos on your device. De-active subscribers can now recharge their accounts by selecting “Recharge” option on the app.

Can I watch Live TV and On Demand videos outside India?

No. You need to be in India to be able to use the Tata Sky Mobile services.

Why can’t I watch live TV and On Demand videos outside India?

Tata Sky provides services only within the territory of India.

General app related questions

 

How do I see the schedule of a channel?

To see the schedule of a channel you should select a channel in Live TV section and then select 'Schedule' option. You can see the schedule for the next 3 days and previous 7 days.

Who can set programmes for record?

Only Tata Sky+ HD subscribers can set recording on their set top boxes using the record option from the app.

How do I set a programme for remote recording?

In Live TV section, select the programme from a channel you want to record and on the programme de tails page you will get an option to set it for record.

On selecting the record option, you will get a confirmation screen stating the programme has been successfully set for recording on your Tata Sky + HD box.

Remote recording functionality can be used by Tata Sky+ HD subscribers only. Any other subscriber who tries to record will get a failure message.

You can also set a series for recording from the app.

How do I set a reminder for a programme?

Reminders can be set for future programmes only.

To set a reminder for a programme, tap on the programme name. You will be able to see the set reminder button. Press the button to set a reminder. You will receive a notification on your device when it’s time for the programme.

 

Live TV section

 

How do I watch Live TV on the App?

You can select any channel in the Live TV section or any live programme to view it Live on your device.

Will I be able to access all the features like Parental control, Plan etc on my Tata Sky set top box on Live TV?

No. Currently, Live TV service on your device offers only streaming of Live TV channels .

I am unable to access Live TV services?

Please ensure the below to enjoy uninterrupted access to Live TV:

  1. You have a device that supports Tata Sky Mobile app.
  2. You are connected to the internet
  3. If you are out of the country, you will be unable to use Live TV & Tata Sky On Demand streaming services.
  4. Your Tata Sky connection is in active state with sufficient funds in your account.
  5. You can access Live TV for only those channels that are part of your subscription package

Can I access Tata Sky services such as 'Tata Sky Fitness' and others in the Live TV section?

Yes, we have many Tata Sky service channels live, like Tata Sky Fitness, Tata Sky Acting Adda etc.

Why are all the channels not available on Live TV?

Tata Sky always keeps expanding its offering of channels on the set top box. In a similar fashion, we will expand and bring more channels on Live TV soon.

I am not able to view certain channels on Live TV?

You can only view those channels on Live TV which you have subscribed for viewing on the set-top box . To enjoy all the channels available on Live TV, you would need to subscribe the respective channels on your set-top box as well.

I have subscribed to a channel on the set-top box. Yet when I access this channel on my activated device I am getting the following message: “Sorry this programme is not available for viewing on Live TV” message on a channel?

The broadcaster does not have the rights to stream this programme on mobile devices. The Live TV service on your device will resume once the next programme starts.

How can I see all the shows available for the day on a channel?

You can select the schedule option on the channel detail page to see the schedule for the channel.

Can I rewind shows on Live TV?

You can rewind up to 15 minutes on Live TV.

Can I change the video quality of the Live TV?

Yes, you can select any one of the following quality settings available under the settings option. These options are available on the video player as well.

  1. High – gives best quality as per your network speeds
  2. Medium – limits your video quality to medium even if your network speeds allow for better viewing quality to save data
  3. Low – limits your video quality to low even if your network speeds allow for better viewing quality to save data
  4. Auto – Adjusts as per the network bandwidth.

Will I be able to view commercials as a part of the Live TV feed & Tata Sky On Demand episodes on the App?

Yes. Tata Sky does not change the channel feed. You will be able to see the same feed on your set-top box and on your device.

On Demand section

What is On Demand?

On Demand section is where you can access popular movies, TV shows and short videos across the web. You can also view previous – 7 days catch up of your missed shows on your favourite channels.

How can I watch previous episodes or catch up on my favourite programs?

You can watch this in the other episodes on schedule of live channels, On Demand section of the app or you can also look for the episode in search.

 

Will previous episodes or shows be available for all channels?

Previous episodes or Catch up shows will be available for most of the channels available on the app. Tata Sky keeps expanding its offering of channels on the set top box. We will similarly expand and make more channels & catch-up available soon on the app.

 

Can I fast forward, pause or rewind videos?

Yes. You can fast forward, pause or rewind On Demand content. Just tap on the screen while viewing the video in full screen mode. Then drag on the progress bar to the position you wish to start viewing the video from.

Is there a limit to the amount of times I can watch a video in Tata Sky On Demand?

No. You can watch the video as many times as you wish.

 

MyTataSky section

 

What is ‘My Tata Sky’ section in the app?

My Tata Sky section in the app is a self-care portal that gives you access and enables you to manage your Tata Sky account. You could Recharge your account, view and modify your packs and much more

What will I require to enter the ‘My Tata Sky’ section?

You will require your password used with mytatasky.com for the subscriber id used during log in to the app.

What if I do not remember the password for my subscriber id?

You can tap on ‘Forgot password’ to generate a new password.

Do I get all the features and functionalities that are available on mytatasky.com?

Yes, you get all functionalities as available on mytatasky.com through the My Tata Sky section in the app. This includes Recharge, Pack changes, etc.

 

Handset related

 

https://watch.tatasky.com & Firefox. Supported browsers: Opera, Edge, Safari & IE. What are the devices Tata Sky Mobile App will be available on?

Tata Sky Mobile App is available on Android phones & Tablets with the following minimum requirements

  1. OS version: 4.4 & Above
  2. Minimum CPU: Dual core 1.2 GHz
  3. Minimum RAM: 1 GB

This service can be accessed through the Tata Sky Mobile app available on the Google Play.

Is this service also available on Windows Phone & Nokia Symbian or Blackberry Phones?

No. Currently the service is only for selected supported devices mentioned above.

I have a jailbroken/rooted device and I have downloaded the Tata Sky Mobile app but I am unable to register my device?

Owing to Tata Sky’s security agreement with content providers, Tata Sky Mobile app is not supported on jailbroken/ rooted devices.

I have Samsung S3 with version 4.0, can I use the app?

No. Tata Sky service is accessible only through the Tata Sky Mobile app on the devices and OS versions 4.4 and higher on Android and iOS 9 and higher in iOS devices.

I have activated Live TV on my device but why do I see a message saying “This Device is not supported”?

Owing to Tata Sky’s security agreement with content providers, Tata Sky Mobile app is not supported on jailbroken/ rooted devices.

Can I watch Live TV or stream videos via 3G/4G/Wi-Fi whilst a download is in progress?

Yes, although the quality of the Live TV or streaming of video will depend on the amount of 3G/Wi-Fi bandwidth available.

What is the best resolution for viewing on the browser?

Website is best viewed on scren width > 1170 px (eg. 1366*768, 1280*800)

 

Internet related

 

Do I need an internet connection on my device to access Tata Sky Mobile App?

Yes. You need to be connected to the internet to stream any video or view Live TV.

What are the data charges that I would be charged with while accessing Tata Sky Mobile app?

The data charges applicable would be as specified by your internet/mobile service provider. Please check with your internet/mobile service provider for the applicable data charges.

Do I need a good internet connection to enjoy Live TV/Tata Sky On Demand services?

Having a good internet connection with a speed of 2 MBPS or higher enables you to enjoy a better-quality video while viewing Live TV or streaming videos on Tata Sky On Demand. However, you can still play a video in low quality with 512 kbps connection.

What type of internet connections can be used to access Live TV service?

The service works on all Internet connections i.e. 4G/3G mobile connections or on broadband/ Wi-Fi internet connections.

What is the recommended speed to enjoy a good streaming experience on Wi-Fi?

The recommended speed for a good streaming experience on Wi-Fi is 2Mbps. Minimum speed to play video in low quality is 512kbps.

I am on 4G connection; however, the quality of the video is still poor?

Speeds on mobile internet fluctuate depending on the signal strength, due to which the quality of the video may also vary.

Why is the video quality different when I am viewing on my Wi-Fi internet connection at home and on my mobile internet connection?

The video quality depends on the speed of your internet connection. You will have a better video quality on a faster internet connection as compared to a slower internet connection.

 

What will happen when I switch between cellular network and Wi-Fi while viewing Live TV?

The viewing will not be interrupted and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi.

I am watching live TV, I moved from a cellular network to Wi-Fi? Will streaming continue?

The viewing will not be interrupted and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi.

What is the Tata Sky UHD 4K Box?
Tata Sky UHD 4K is a new generation set top box with the capability of delivering 4K Ultra High Definition picture quality and Dolby Digital Plus 7.1 surround sound.

 

What are the key benefits on Tata Sky UHD 4K Box
Sharper picture quality: 4 times more resolution than 1080i HD, which means 4 times the number of pixels than 1080i HD showing even the smaller details
True Colour: with 4 times better color depth giving more realistic color (Normal HD video signals use 8-bit colour, with 10-bit colour, you get more shades of each primary colour (4 times)

 

Will the subscriber need to pay HD Access Fee to watch 4K channels?
The 4K transmission channel will be available to subscribers on Tata Sky UHD 4K box even without HD Access Fee. However, if the subscriber wishes to watch any of the HD channels, the subscriber will need to pay the regular price of Rs 175pm towards HD Access fee

 

Do all Televisions support the 4K viewing feature?
No- 4K viewing can only be experienced on 4K televisions