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Tata Sky Mobile FAQ’s
What is available in the app
What are the various sections in the App?
Tata Sky Mobile Application has 5 sections :
Login and Onboarding
Who can use the Tata Sky Mobile App?
Anyone can download the Tata Sky Mobile App and access the content in it, but only active Tata Sky Subscribers are enabled to watch their favourite content based on the package they are subscribed to.
How do I get to access/view the content? OR How do I log in to the App?
To access/view Live TV, On Demand and all other services of the Tata Sky Mobile App on your Android/iOS devices, you need to follow the following steps:
Now you are ready to view the content of your choice.
I don’t remember my “mytatasky.com” password.
You can reset your password by selecting the “forgot password” option. We will send a temporary password to you on your registered email and mobile number which you can use to login and reset your password.
On how many devices can I use the Tata Sky Mobile app?
You can login to the app from a maximum of 10 devices. However, you can view Live TV, On Demand on a maximum of 2 devices simultaneously per subscriber ID.
Why can I view Live TV / On Demand service only on 2 devices simultaneously?
Content providers’ agreements with Tata Sky stipulate that Tata Sky Live TV channels, Tata Sky On Demand episodes and titles can be viewed on a maximum of two devices simultaneously per subscriber ID at any given time.
Can I login using more than 10 devices?
Yes, you can do so only after deleting the devices that you no longer use from the Device Management option in the app.
Access to various services
I am not a Tata Sky subscriber can I still access the service?
You can view certain free content such as movie trailers, however you need to be an active Tata Sky subscriber to access the Live TV and On Demand videos.
My Tata Sky account is currently de-active due to lack of funds; can I still use Live TV/On Demand service
You need to be an active Tata Sky subscriber to enjoy Live TV channels and On Demand videos on your device. De-active subscribers can now recharge their accounts by selecting “Recharge” option on the app.
Can I watch Live TV and On Demand videos outside India?
No. You need to be in India to be able to use the Tata Sky Mobile services.
Why can’t I watch live TV and On Demand videos outside India?
Tata Sky provides services only within the territory of India.
General app related questions
How do I see the schedule of a channel?
To see the schedule of a channel you should select a channel in Live TV section and then select 'Schedule' option. You can see the schedule for the next 3 days and previous 7 days.
Who can set programmes for record?
Only Tata Sky+ HD subscribers can set recording on their set top boxes using the record option from the app.
How do I set a programme for remote recording?
In Live TV section, select the programme from a channel you want to record and on the programme de tails page you will get an option to set it for record.
On selecting the record option, you will get a confirmation screen stating the programme has been successfully set for recording on your Tata Sky + HD box.
Remote recording functionality can be used by Tata Sky+ HD subscribers only. Any other subscriber who tries to record will get a failure message.
You can also set a series for recording from the app.
How do I set a reminder for a programme?
Reminders can be set for future programmes only.
To set a reminder for a programme, tap on the programme name. You will be able to see the set reminder button. Press the button to set a reminder. You will receive a notification on your device when it’s time for the programme.
Live TV section
How do I watch Live TV on the App?
You can select any channel in the Live TV section or any live programme to view it Live on your device.
Will I be able to access all the features like Parental control, Plan etc on my Tata Sky set top box on Live TV?
No. Currently, Live TV service on your device offers only streaming of Live TV channels .
I am unable to access Live TV services?
Please ensure the below to enjoy uninterrupted access to Live TV:
Can I access Tata Sky services such as 'Tata Sky Fitness' and others in the Live TV section?
Yes, we have many Tata Sky service channels live, like Tata Sky Fitness, Tata Sky Acting Adda etc.
Why are all the channels not available on Live TV?
Tata Sky always keeps expanding its offering of channels on the set top box. In a similar fashion, we will expand and bring more channels on Live TV soon.
I am not able to view certain channels on Live TV?
You can only view those channels on Live TV which you have subscribed for viewing on the set-top box . To enjoy all the channels available on Live TV, you would need to subscribe the respective channels on your set-top box as well.
I have subscribed to a channel on the set-top box. Yet when I access this channel on my activated device I am getting the following message: “Sorry this programme is not available for viewing on Live TV” message on a channel?
The broadcaster does not have the rights to stream this programme on mobile devices. The Live TV service on your device will resume once the next programme starts.
How can I see all the shows available for the day on a channel?
You can select the schedule option on the channel detail page to see the schedule for the channel.
Can I rewind shows on Live TV?
You can rewind up to 15 minutes on Live TV.
Can I change the video quality of the Live TV?
Yes, you can select any one of the following quality settings available under the settings option. These options are available on the video player as well.
Will I be able to view commercials as a part of the Live TV feed & Tata Sky On Demand episodes on the App?
Yes. Tata Sky does not change the channel feed. You will be able to see the same feed on your set-top box and on your device.
On Demand section
What is On Demand?
On Demand section is where you can access popular movies, TV shows and short videos across the web. You can also view previous – 7 days catch up of your missed shows on your favourite channels.
How can I watch previous episodes or catch up on my favourite programs?
You can watch this in the other episodes on schedule of live channels, On Demand section of the app or you can also look for the episode in search.
Will previous episodes or shows be available for all channels?
Previous episodes or Catch up shows will be available for most of the channels available on the app. Tata Sky keeps expanding its offering of channels on the set top box. We will similarly expand and make more channels & catch-up available soon on the app.
Can I fast forward, pause or rewind videos?
Yes. You can fast forward, pause or rewind On Demand content. Just tap on the screen while viewing the video in full screen mode. Then drag on the progress bar to the position you wish to start viewing the video from.
Is there a limit to the amount of times I can watch a video in Tata Sky On Demand?
No. You can watch the video as many times as you wish.
MyTataSky section
What is ‘My Tata Sky’ section in the app?
My Tata Sky section in the app is a self-care portal that gives you access and enables you to manage your Tata Sky account. You could Recharge your account, view and modify your packs and much more
What will I require to enter the ‘My Tata Sky’ section?
You will require your password used with mytatasky.com for the subscriber id used during log in to the app.
What if I do not remember the password for my subscriber id?
You can tap on ‘Forgot password’ to generate a new password.
Do I get all the features and functionalities that are available on mytatasky.com?
Yes, you get all functionalities as available on mytatasky.com through the My Tata Sky section in the app. This includes Recharge, Pack changes, etc.
Handset related
https://watch.tatasky.com & Firefox. Supported browsers: Opera, Edge, Safari & IE. What are the devices Tata Sky Mobile App will be available on?
Tata Sky Mobile App is available on Android phones & Tablets with the following minimum requirements
This service can be accessed through the Tata Sky Mobile app available on the Google Play.
Is this service also available on Windows Phone & Nokia Symbian or Blackberry Phones?
No. Currently the service is only for selected supported devices mentioned above.
I have a jailbroken/rooted device and I have downloaded the Tata Sky Mobile app but I am unable to register my device?
Owing to Tata Sky’s security agreement with content providers, Tata Sky Mobile app is not supported on jailbroken/ rooted devices.
I have Samsung S3 with version 4.0, can I use the app?
No. Tata Sky service is accessible only through the Tata Sky Mobile app on the devices and OS versions 4.4 and higher on Android and iOS 9 and higher in iOS devices.
I have activated Live TV on my device but why do I see a message saying “This Device is not supported”?
Owing to Tata Sky’s security agreement with content providers, Tata Sky Mobile app is not supported on jailbroken/ rooted devices.
Can I watch Live TV or stream videos via 3G/4G/Wi-Fi whilst a download is in progress?
Yes, although the quality of the Live TV or streaming of video will depend on the amount of 3G/Wi-Fi bandwidth available.
What is the best resolution for viewing on the browser?
Website is best viewed on scren width > 1170 px (eg. 1366*768, 1280*800)
Internet related
Do I need an internet connection on my device to access Tata Sky Mobile App?
Yes. You need to be connected to the internet to stream any video or view Live TV.
What are the data charges that I would be charged with while accessing Tata Sky Mobile app?
The data charges applicable would be as specified by your internet/mobile service provider. Please check with your internet/mobile service provider for the applicable data charges.
Do I need a good internet connection to enjoy Live TV/Tata Sky On Demand services?
Having a good internet connection with a speed of 2 MBPS or higher enables you to enjoy a better-quality video while viewing Live TV or streaming videos on Tata Sky On Demand. However, you can still play a video in low quality with 512 kbps connection.
What type of internet connections can be used to access Live TV service?
The service works on all Internet connections i.e. 4G/3G mobile connections or on broadband/ Wi-Fi internet connections.
What is the recommended speed to enjoy a good streaming experience on Wi-Fi?
The recommended speed for a good streaming experience on Wi-Fi is 2Mbps. Minimum speed to play video in low quality is 512kbps.
I am on 4G connection; however, the quality of the video is still poor?
Speeds on mobile internet fluctuate depending on the signal strength, due to which the quality of the video may also vary.
Why is the video quality different when I am viewing on my Wi-Fi internet connection at home and on my mobile internet connection?
The video quality depends on the speed of your internet connection. You will have a better video quality on a faster internet connection as compared to a slower internet connection.
What will happen when I switch between cellular network and Wi-Fi while viewing Live TV?
The viewing will not be interrupted and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi.
I am watching live TV, I moved from a cellular network to Wi-Fi? Will streaming continue?
The viewing will not be interrupted and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi.
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